Service Untitled

APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Customer Service 2012 Gifts Holidays 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled

JUNE 14, 2013

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Bad credit comes with high fees and interest rates, but as a consumer works their way up into a more acceptable credit score, the perks get better, and the fees get lower.

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Service Untitled

JUNE 21, 2011

Please don’t hang up.&# So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint.

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NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. Will customers lie?

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Service Untitled

JULY 25, 2011

Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Facebook has no subscriptions, and it’s free.

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Service Untitled

NOVEMBER 16, 2010

&# and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

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Service Untitled

JUNE 5, 2012

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. Give an online customer the option to pick up their product in a store if the customer chooses.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

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Office Dynamics

JULY 9, 2013

By working social tools into your everyday workflow, you can increase productivity and reduce your phone-based communications. In fact, according to a recent story on Mashable.com , the Facebook app has surpassed Google Maps as the most used mobile app in the United States. Once your page is up and running, you must build a following.

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Success

DECEMBER 14, 2022

In a time when the 24-hour news cycle bombards us with stories of tragedy, heartbreak and deceit, it can be difficult to keep our heads up and remain optimistic about the world we live in. He did it to “share the peace with his neighbors,” according to his Facebook page. Neighborly Love. Sophia Dembling. Respect the Hustle.

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The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Organizations are working to help them size up. Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. — ST.

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Eco-Office Gals

JANUARY 1, 2013

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

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On The Job

JULY 22, 2010

Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work. Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. They Twitter.

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Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. If you don’t realize the majority of your visitors are stopping by on their smart phones, you may not be offering them a responsive design in order to give them the best experience. Customer Service Goes SOCIAL.

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Service Untitled

MAY 19, 2011

Unfortunately, when it comes to telecommunications, most of us are still somewhat limited as to our choices, but still that is absolutely no excuse for poor customer service. Two days ago I called AT&T to order two new land line phones for my new home. No matter how angry the customer is, the agent’s job is to listen.

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Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

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Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

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Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Be prepared with receipts, names of service representatives called, a narrative of what was discussed, and a reliable time line showing when emails were exchanged, phone calls were made and any other points of contact.

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Service Untitled

APRIL 4, 2012

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Statistically the majority of Facebook posts and Tweets remain unanswered. A few weeks ago I posted on the Lancome Facebook page and asked why they were still using live animals.

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Service Untitled

JANUARY 31, 2012

We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer.

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Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. Nexus One Phone Support I love Google.

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Stephanie LH Calahan

JULY 1, 2011

Powerfully Productive businesses know that effective follow-up is critical to success.    CRM stands for Customer/Client Relationship Management.  What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

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The Small Business Blog

JULY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk who after seeing a problem came up with a business idea to help actuarial students gather all the information they need from one source. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Read more about Uni Baggage here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! Digg Furl Netscape Yahoo!

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb.com are running a weekly competition where you can pitch your small business idea or service, free of charge, on their Facebook page. Why not upload a video to You Tube, then add it to our Facebook page. Thanks for the comment.

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The Small Business Blog

JUNE 26, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Read more about Student Aid here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 6, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Read more about Waste Notes here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! « 9-5 or 5-9?

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Read more about Domoticware here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! « John Needs YOU!

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The Small Business Blog

MAY 25, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk With the growth of Social Media it is easier than ever for a bootstrap business to effectively market their small business start-up. Facebook – Facebook is a fantastic way to build a buzz around your business. Digg Furl Netscape Yahoo!

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