Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

Service Untitled

MAY 28, 2012

Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Ensure that an organization is transparent and gives honest feedback.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. But to a marketer that pristine forest of social media represents opportunity to be harvested.

Social Media 100

Social Media Customer Service Twitter Facebook 100

Small Business CEO

OCTOBER 14, 2013

It becomes a necessity to ask for their Facebook pages and viewing their Twitter accounts. Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known.

Social Media 40

Social Media Collaborate Facebook Twitter 40

Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

Social Media 40

Social Media Customer Service Twitter Google 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.)

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

Customer Service 40

Customer Service Expenses Social Media Phones 40

Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

Customer Service 40

Customer Service Social Media Twitter Facebook 40

Service Untitled

AUGUST 7, 2012

Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product. How an organization handles the situation can differentiate you from the competition. For instance if someone is angry with your business, it’s likely to appear via a Tweet or on Facebook.

Customer Service 40

Customer Service Facebook Social Media Gifts 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Service Untitled

JULY 25, 2011

Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Are we expecting to get something for nothing?

Facebook 40

Facebook Customer Service Social Media Google 40

Service Untitled

JUNE 14, 2013

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Unfortunately some credit card companies rate the effectiveness of their customer service representatives by how quickly they can get the consumer off the phone, and then onto the next.

Credit Card 40

Credit Card Customer Service Social Media Medical 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture?

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it.

Customer Service 100

Customer Service Social Media Credit Card Email 100

Service Untitled

DECEMBER 10, 2010

You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Share your wisdom and use Twitter or Facebook to enrich people’s lives. Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

Social Media 40

Social Media Customer Service 2005 Twitter 40

Recruit CRM

JUNE 17, 2021

Try your hands on various experiments with a variety of organic and paid acquisition channels. This includes content formation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copy writing, performance analysis. Build, implement and manage social media strategy.

Social Media 52

Social Media Skills Salary International 52

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. you have a crisis management plan for your organization? What will they say? Last year we asked “why would anyone care what I’m doing?&# Please share.

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

SEPTEMBER 4, 2013

Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

Customer Service 40

Customer Service Holidays Social Media Facebook 40

Service Untitled

MAY 6, 2014

No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty. Take for instance the complicated world of credit cards.

Credit Card 40

Credit Card Customer Service Social Media Holidays 40

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Having a web presence will give your customer the personal touch.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

FEBRUARY 11, 2011

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

Learning 40

Learning Customer Service Social Media Twitter 40

Service Untitled

DECEMBER 17, 2013

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. We must strive to deliver all that we have promised on our websites, in our flyers, and on social media.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. What could be more perfect? You won’t believe what they’re offering! Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. What could be more perfect? You won’t believe what they’re offering! Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Received lousy customer service? photo by: iliveisl.

Learning 40

Learning Customer Service Policies Social Media 40

Service Untitled

MARCH 13, 2012

It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can mean loyalty and continued business. Traditionally large companies do not pay their first line of customer service representatives high salaries. photo credit: mStreetPhoto. photo credit: mStreetPhoto.

Customer Service 40

Customer Service Social Media Salary Twitter 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Andrea Kalli

APRIL 6, 2010

Do your part and make it simple for the to leave, should they want to, and they will reward you with good organic PR. Keep in touch with regular customers, clients, and contacts. However, remember that not everyone is interested in recurring mailing lists, and that many people will want to unsubscribe. They will change your business!"

Email 100

Email Management Microsoft Outlook Social Media 100

Service Untitled

JANUARY 27, 2011

Not every company can operate as consistently as the Ritz Carlton or Zappos, but positive problem resolution can build customer engagement. Now the question is how can an organization that experiences a problem regain their professional composure and still maintain that ever sought after customer engagement? photo credit: cote.

Customer Service 40

Customer Service Phones Purchasing Social Media 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Software spots negative and positive comments specific to the organization. For Choice Hotels and Gaylord Hotels , data will reflect service, rooms, and employee behaviors; tracking trends both good and bad.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40