article thumbnail

Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?

article thumbnail

Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Procedures are documented, step-by-step instructions for performing tasks or processes. When documented procedures exist and are available to everyone, it’s easier to delegate when necessary without having to spend time explaining what needs to be done and how to do it. What Are Procedures and Why Are They Important?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Use Loss Aversion to Your Advantage

Success

Still, we can train ourselves to evaluate risk in a healthier, less emotional manner. Research brokerage firms or brokers that you may consider working with using the Broker Check on the Financial Industry Regulatory Authority (FINRA)’s website to confirm your broker’s accreditation and any past disciplinary action taken or documented issues.

article thumbnail

Better banking customer service please

Service Untitled

Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results.

article thumbnail

Americans changing banks because of fees and poor customer service

Service Untitled

The mystery audit services sent 120 anonymous auditors out who posed as new checking account prospects, and even though small banks were seen as pleasant, the criticism of having a too “laid back” approach regarding selling the benefits of their bank were losing these organizations business. percent of customers compared to 8.8

article thumbnail

Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

article thumbnail

The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

Pay attention to the top Just as you skim and scan news stories, briefs and other documents, so do employers. Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms.

Resume 264