Customer Service Discount Organization Training 
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
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JULY 10, 2013
Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.
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Service Untitled
JULY 31, 2013
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Start with the best training, the best coaching, and the best communicators who can teach all aspects of one’s business. So how do we keep employees happy and engaged? photo by: seanbjack.
Success
OCTOBER 19, 2021
Staff members leave, and cross-training is critical. Meanwhile, a service she uses herself offers great training for disobedient pets. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally.
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APRIL 15, 2014
Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?
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MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As it is now, the constant turnover of employees make it impossible to properly train and promote talented individuals. Don’t be negative.
Service Untitled
FEBRUARY 6, 2013
While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Does that email we send off to the organization just supply us with a standard response and advise us that a representative will contact us in 24 hours?
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