Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

Customer Service 40

Customer Service Phones Email AT&T 40

Service Untitled

NOVEMBER 8, 2010

The same holds true for a trip to Wal-Mart, K-mart, or many other retail stores where self-service is offered. Do consumers get tired of hearing, “Would you like to open up a Wal-Mart charge and get 10% off your total bill today?&# What about the unfair check charge on a customer’s account? photo credit: @davestone.

Customer Service 40

Customer Service Phones Purchasing AT&T 40

Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. per gallon of gas to drive to the stores.

Customer Service 40

Customer Service Credit Card Phones Email 40

Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

Customer Service 40

Customer Service Purchasing Policies AT&T 40

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Eat Your Career

AUGUST 28, 2023

Just kidding…It’s not quite there yet, but you can definitely see the potential. Huge time savings are definitely possible with Artificial Intelligence, but most of us won’t experience that immediately. Stay Up-To-Date (Within Reason) Let’s be real: it’s impossible to stay fully up-to-date with all the advancements in A.I…and

Skills 130

Skills Legal Social Media Project Management 130

Success

MARCH 24, 2022

Rowling was rejected by dozens of publishers before the Harry Potter series was picked up by a small London publishing house—all because her 8-year-old daughter persisted and insisted that Rowling continue to submit her manuscript. Pick up the phone, knock on the door, reach out to those people, and go for what you want. Don’t give up.

Negotiating 156

Negotiating Fax 2017 Phones 156

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. B&H places a premium on customer loyalty, which is why they have a liberal return policy. Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Customers Rock!

MAY 10, 2012

Good News for Social Customer Service. Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event. Here are some of my key takeaways.

Verizon 100

Verizon Social Media Customer Service 2012 100

The Small Business Blog

DECEMBER 7, 2009

Small Business News World Round-up – 2009/12/08 by Stefan Töpfer on Dec 08, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2007 2008 100

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Keep your procedures up to date. Need help powering up your procedures project? Avoid using technical jargon if possible. Using a template can be a huge help!)

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Allwork

APRIL 8, 2024

Myth 3: The upfront costs of setting up a co-working space are too high. What you’ll learn Discover the key strategies for blending commercial and service office ownership to maximize your co-working space potential. Myth 1: Co-working spaces don’t yield higher rents than traditional long-term leases.

AT&T 244

AT&T Home Office Restaurants FedEx 244

Allwork

NOVEMBER 6, 2023

Nintel are saying there’s all the office predictions of saying that this chunk where we talk about the traditional sector that makes up sort of 90% of the market with a traditional office lease is slowly declining and that the Flex office sector is going to increase from that 10% to 30%. So we’re really seeing a transition there.

AT&T 244

AT&T Environment Travel Restaurants 244

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. That is definitely me.

AT&T 244

AT&T Stress International Training 244

Customers Rock!

MAY 5, 2011

I have definitely missed writing for all of you, and many of you have been encouraging me to get back out here and post. I am finally ready, and what better way to start back up than to introduce you to my book. It is also not a customer service book (but that is an important tenet). But customer service is not enough.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

The Small Business Blog

APRIL 8, 2008

Small Business Start-Up Idea – Sign-Making Service by Stefan Töpfer on Apr 09, 2008 Sign manufacture is a fun way for you to earn some extra income. Business environment and set-up cost: This is primarily a local business because you will work closely with clients and be responsible for installing the signage.

UPS 100

UPS 2008 2007 2006 100

Eco-Office Gals

JANUARY 1, 2013

Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service. When business owners first open up the doors of your company, they tend to be very excited. Do some volunteer work. Be consistent.

Customer Service 100

Customer Service 2013 Facebook Promotion 100

Success

DECEMBER 14, 2022

In a time when the 24-hour news cycle bombards us with stories of tragedy, heartbreak and deceit, it can be difficult to keep our heads up and remain optimistic about the world we live in. The Jewish and Christian communities of Victoria quickly stepped up. More than $1 million was raised from people of all beliefs—including atheists.

2017 276

2017 Gifts 2012 2001 276

Practically Perfect PA

DECEMBER 7, 2014

With only eight properties in the whole of Europe you could consider it a bizarre choice to set up a super hotel complex 10 miles from the nearest railway station in a tiny Scottish town with less than 20,000 inhabitants. Every room opens up to a vista across the courses to the town of St. Andrews, or across the water to Fife.

2014 100

2014 Restaurants Customer Service Travel 100

Practically Perfect PA

SEPTEMBER 19, 2014

Yes, NVQ’s in Customer Services and Business Administration. Yes, interpersonal comms, IT related courses to keep up with the changes from when I started 30 years ago on an manual typewriter! I did an NVQ to level 3 and have attended several PA courses to keep my skills up to date. NVQ in Business Administration.

IAAP 100

IAAP Training AT&T Skills 100

Page Personnel

JULY 27, 2022

The marketing industry is definitely the place for the people person. First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. Needless to say, the average salary will increase the further you can go up the career ladder. Ready for your next career step?

Agencies 52

Agencies Social Media Skills Agenda 52

Page Personnel

JULY 27, 2022

The marketing industry is definitely the place for the people person. First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. Needless to say, the average salary will increase the further you can go up the career ladder. Ready for your next career step?

Agencies 52

Agencies Social Media Skills Agenda 52

Make or Break Moments

DECEMBER 18, 2009

It isn’t a prob – I just used the regular equipment, but it messed up the computer thumb drive. I am not a happy customer right now. I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. And guess what?

Customer Service 100

Customer Service 2009 2008 2010 100

Admin Awards

FEBRUARY 2, 2023

Yet they wake up, do it all over again, and still somehow make you feel like you’re the only person in the world that matters. Her skills, technical capabilities, accomplishments, and responsibilities took up a page and a half in her nomination packet, which would have made her eligible for just about every award category in our program.

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52

BMT Office Administration

DECEMBER 5, 2022

Before you know it, you’ll have 15 email threads to keep up with, as well as loads of time-tracking spreadsheets for each team member. Trello Power-Ups. While Trello lacks more advanced features in its original version, there are ways to add extra features and functionality to it through power-ups. What are those?

Project Management 64

Project Management Management Calendars Budget 64

Karen Vivarelli

JANUARY 14, 2021

She convinced me to sign up for the VA course and the rest was history. The course was so well structured, it walked me through setting up my business and by the time I finished, I was ready to start working with clients! How to set up a free email signature. 5 | What or who helped you get started as a VA? Karen obviously.

Interviewing 52

Interviewing 2014 Lifestyle Customer Service 52

Tips From T. Marie

DECEMBER 30, 2014

If people are expecting their televisions, cars, homes and other everyday devices to be ‘connected’ they are most definitely going to expect businesses to be as well. Customer Service Goes SOCIAL. Any customer with access to social media now has an audience of millions to share their gripes about your business with.

2015 100

2015 Social Media 2014 Customer Service 100

Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. Take charge.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

LEADERASSISTANT.COM

OCTOBER 15, 2023

She has always shown up as herself and for that she can proudly say her success has been built through complete authenticity. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

AT&T 81

AT&T Mentoring Gossip Confidence 81

Service Untitled

MAY 28, 2012

Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Use specially trained customer service representatives for social media responses.

Social Media 40

Social Media Customer Service Facebook Twitter 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

CONNECT WITH NICOLE Nicole on LinkedIn Bosun Solutions Mic’d Up Booking ABOUT NICOLE Nicole Grinnell is the CEO of a multi million dollar company and has a passion for helping other business owners find affordable solutions to help grow their business. Well, we’ll definitely do that. And so I sort of moved up.

AT&T 72

AT&T Retirement Travel Networking 72

Service Untitled

OCTOBER 19, 2011

As is the progressive California mindset, Chevrolet production will have to develop smaller and more fuel-efficient models to compete with the imports, make Chevrolet dealerships more physically attractive, and amp up customer service. What we learn from customer review sites The other day I wrote about Tello, an iPhone app.

Learning 40

Learning Customer Service Purchasing AT&T 40

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Escalations are usually from angry/vocal/important customers who are having a problem and are going “up the chain&#. This is the perspective I’ve always held. Focusing on management. Focusing on strategy.

Customer Service 40

Customer Service Etiquette Policies 2006 40

On The Job

JULY 22, 2010

Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. I definitely think the benefits outweigh the risks,” McFarlane says. And, employees are going to do it anyway.

Social Media 100

Social Media Facebook Twitter Legal 100

Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. Take charge.

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40

A Great Day's Work

NOVEMBER 4, 2016

When employees learn new skills to improve customer service or learn to use a different computing software, the benefit to their boss is obvious; it is harder for them to see training as something that benefits more than just their employer’s bottom line.

Training 52

Training Expenses Clothes Customer Service 52