Tips From T. Marie
AUGUST 17, 2016
A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.
Allwork
FEBRUARY 28, 2023
ChatGPT has been an effective cost-saver for nearly all companies who’ve adopted it, with a staggering 99% reporting savings.
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Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.
On The Job
OCTOBER 11, 2021
A recent study of providing better customer service also provides some real insight into how we can all become better listeners, whether it's dealing with a customer or a colleague. The key: Being concrete when responding.
Service Untitled
OCTOBER 31, 2012
With over two million customers without power because of Hurricane Sandy, is it within the realm of possibilities that we can expect customer service to even scratch the surface of what we need or what we want? Medicare forcing hospitals to improve their customer service In the midst of arguments on the Affordable Health Care.
Service Untitled
DECEMBER 12, 2012
What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. So what are some of the customer service “need to master” skills in order to create that exceptional experience ?
Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
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