Service Untitled

JUNE 29, 2011

Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization. Why then, are service people often treated as among the lowest paid in many organizations?

Customer Service 40

Customer Service Training Social Media Twitter 40

On The Job

AUGUST 25, 2011

How each person handles that bully can vary, of course, but I don't think we can ever dismiss bullying as unimportant or a thing of the past. Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

JUNE 22, 2016

They guide the organization, make important decisions and steer the team toward success. They guide the organization, make important decisions and steer the team toward success. She even has a full 2-day course on the subject! After all, leaders are the people we work for, right?

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

BMT Office Administration

OCTOBER 4, 2022

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. File tracking has other benefits as well.

Filing 52

Filing 2020 Suppliers Social Media 52

Service Untitled

FEBRUARY 21, 2014

If you have ever tuned into the CBS show “Undercover Boss” where owners and corporate executives work undercover to examine their own companies, it is indeed an interesting concept that has aroused some significant awareness and changes in organizations. Ask a friend to order something; get an objective opinion.

Customer Service 40

Customer Service Etiquette Training Skills 40

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Professional Assistant Blog

MARCH 20, 2008

Professional Organizer: Organization is a must if you are an assistant. One of our main duties is to keep our bosses organized. While being organized seems natural to us because of the nature of our jobs, some people are not organized and need help and are looking for skilled and organized people to do the job for them.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Of course, we can’t forget to get involved with social media as in Facebook and Twitter.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 13, 2009

In some organizations raises are tied to how well you do and it is also a record that is kept on your personnel file. We really dont have an excuse because it is becoming increasingly easy to take courses online. I have had great experiences learning online in interactive courses. Happy New Year to you as well.

Time Zones 100

Time Zones IAAP 2009 International 100

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Introducing Emily Post's Guide to Business Etiquette for the 21st Century.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 19, 2011

The apology is of course necessary, but if the problem isn’t rectified, what has been resolved? Of course, no agent is expected to put up with any kind of verbal abuse, but a customer’s anger for an organization’s error that is costing a customer loss of business or loss of money is justified.

Customer Service 40

Customer Service AT&T Phones Training 40

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Software spots negative and positive comments specific to the organization.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. It is really hard to go above and beyond by yourself.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Laughing all the Way to Work

FEBRUARY 21, 2009

If a conference comes up and they are looking for someone to do the registration, we can step in and do that or we can organize it from start to finish. There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

DECEMBER 31, 2009

Years ago, when I worked for the Royal Canadian Mounted Police (RCMP), I took a training course on a Telex machine. Again, when I worked at the RCMP, I went on a training course for a machine to do criminal record checks. Of course I had to tell everyone at the office. * Needless to say -- it worked!

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

APRIL 10, 2009

I find the best way for me to keep my Inbox organized is to immediately deal with the e-mail when it arrives. Of course what works for me will probably not apply to you so you need to set up folders that apply to your working situation, but the fewer the better. Here are five buts you can do without: But I dont have time!

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Service Untitled

SEPTEMBER 3, 2010

Professionals typically progress and work their way through the organization to build experience. And over extenuating circumstances, over the course of time with many customers, we have been a go-to company. Question: How do you train for Relationship Care? Answer: It all starts in customer care professional classroom training.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Laughing all the Way to Work

OCTOBER 4, 2008

Of course we know that people like this are not the Queen and their self-importance is only from themselves, but they can sure make your life miserable while you are in their kingdom. The head of your organization can often set the tone for how the rest of the office functions. How can you survive in this kind of a working environment?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Each organization we work for will have their own acronyms that we have to get familiar with fairly quickly if you want to know what they are talking about. And who bothers writing out the words e-mail, TV, ASAP or FYI when everyone will know what you mean anyway? I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. Using a Bring-Forward System to Help Organize Your. Why I love my job? I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 8, 2009

Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Is everything organized and in the proper place so when you need it you can just grab it? What about your work space? Is it neat and tidy?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Office Dynamics

AUGUST 14, 2019

In our World Class Assistant course, we cover this topic and participants work on real work world case studies. One of our top trainers, Julie Reed, has been teaching several of our World Class Assistant™ certification/designation courses. I have grown to love speaking on and teaching assistants about emotional intelligence.

Self Esteem 214

Self Esteem Administrative Professionals Confidence Skills 214

Laughing all the Way to Work

MARCH 15, 2009

© Copyright Patricia Robb 2010 15 March, 2009 When you need it later: The Bring-Forward System My boss likes me to keep him organized and the way I do that is to have a system to bring forward items, which I then bring to his attention when he needs to see it. Lets enjoy our day together.© March 16, 2009 Patricia Robb said.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I also had a reception to organize and I am never sure how many appetizers to order for everyone and normally go by what the hotel staff tell me I need, but I noticed there is always so much food left over that I tried something different this time. What a relief -- that was the best lunch I ever had.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

AUGUST 29, 2009

Of course my comments are limited because the subject matter is not my expertise, but he relies on my input and corrections to make the document look good. Going through some major organizing and filing here at our office and this is another 'a propos' topic that hits home. Very good article Patricia! THanks for sharing!

Management 100

Management Time Zones IAAP 2009 100

On The Job

SEPTEMBER 9, 2009

The tension has grown as young workers enter a labor force where employers are closely watching costs, including those for recruitment and training. When I'm hiring, I want to see that someone else has already trained you in basic office expectations and just "how to be" in a workplace. Corona said. I agree with Miguel.

2009 100

2009 AT&T Mentoring Skills 100

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

Customer Service 40

Customer Service Training Etiquette 2010 40