Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The example of how it could be misconstrued wasn’t helpful to you, but nonetheless, what she was saying was, “My focus is on your social etiquette behavior and I am pointing it out to you.” The link is that original post.

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BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. Without a form of monitoring in place, the employee may embark down the wrong path, which can derail progress on the project and cost valuable resources to fix. Why is that?

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Filing 2020 Suppliers Social Media 52

Professional Assistant Blog

NOVEMBER 26, 2007

It only costs $59.99 You have the option of keeping your identity confidential or if the particular job site doesn’t allow for this, Resume Rabbit will replace your personal information with something that’s not identifiable. USD, but is a one time fee and won’t have to pay for monthly charges like other sites make you.

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Professional Assistant Blog

JANUARY 14, 2008

Using e-mail is a great tool, especially if you are trying to cut down on company costs via international phone calls and postage fees. People use e-mail too frequently, making messages more and more convoluted as they go back and forth like a tennis ball.

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Professional Assistant Blog

FEBRUARY 14, 2008

SendLater for Microsoft Outlook allows you to send e-mails directly from your software on your computer (this is an add-on for Microsoft Outlook), but then there is a cost associated with it. You can send recurring e-mails as many or as few times as you want.

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Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Laughing all the Way to Work

JANUARY 16, 2008

E-mail etiquette rules will also be essential to follow, and will become the new standard for business writing. All these advances will however come with a cost that will undoubtedly be passed on to the consumer. Children are on some sort of electronic device a good part of the day with the use of cell phones and laptops.

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Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Since I am the companion to a few dogs and two horses, it’s a win, win for me.

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Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Was it just for his performance ratings? Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Service Untitled

FEBRUARY 17, 2010

About resources – It makes no sense to decide what kind of service you are going to provide without deciding how much money you are willing to budget to achieve that kind of service, which means doing the work to figure out how much it will cost. It is also about how you measure good service.

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Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Is customer service commensurate with price in real estate sales? If I shop at Walmart for a pair of denim.

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Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. There is value in getting to know people, even if it is just over email or the phone. One time we had to cancel at the last minute, but we were a few days past the cancellation date. 411 Look Up 411.ca

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Service Untitled

OCTOBER 7, 2010

Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call.

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Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers?

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Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

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Service Untitled

MAY 19, 2011

Two days ago I called AT&T to order two new land line phones for my new home. Of course, no agent is expected to put up with any kind of verbal abuse, but a customer’s anger for an organization’s error that is costing a customer loss of business or loss of money is justified.

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Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen. 411 Look Up 411.ca

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Laughing all the Way to Work

FEBRUARY 24, 2009

You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work. Prove yourself: Once you’re hired, make sure you do all it takes to prove your mettle. (for 411 Look Up 411.ca

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Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. And it comes through in the phone call. It’s not a cost. And it ebbs and flows in the call centers so it’s up and down a little bit from that but that’s our goal. It’s an investment.

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Men With Pens

NOVEMBER 19, 2009

Octopus etiquette, indeed. That’s all you need to remember Reply Jack ( @anthrocopy ) December 3, 2009 at 6:34 pm I’m sorry, I know this doesn’t add much to the conversation, but I just read this post from my phone and I just needed to say: I love this blog. Should passengers be allowed to use cell phones in flight?

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