Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Private colleges may seem expensive but they offer many scholarships to help offset this cost. Both low cost and free events can be found here: Office Dynamics Upcoming Webinar Schedule. (JF).

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

SEPTEMBER 13, 2010

Even with the realization that staff has had to be reduced because of climbing costs and less business, current employees should not be left just walking the plank. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better. Even small details can lead to large rewards.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 27, 2010

When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. It sure would save a lot of time for the company, the customer service agents, and especially the customer. This is what sets one company apart from their competitors.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

MARCH 16, 2009

In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JULY 26, 2010

While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

OCTOBER 13, 2010

People relate to affordable prices, cost efficiency, and good management. If I don’t get the proper combination, I really don’t feel any customer loyalty. It all figures into the equation, and customer service is right up there with quality.&# That’s what keeps all of us coming back.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

JULY 30, 2010

If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Unfortunately we all know that bad employees cost us money, time and lost customers, so as we improve employee satisfaction and a lifetime of loyalty, we are improving everything about our customer service. From self-awareness, employees can nurture customer satisfaction.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

AUGUST 24, 2010

The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Jet Blue flies high with customer service perks Just check Terminal 5 at New York JFK airport for.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

FEBRUARY 17, 2010

About resources – It makes no sense to decide what kind of service you are going to provide without deciding how much money you are willing to budget to achieve that kind of service, which means doing the work to figure out how much it will cost. It is also about how you measure good service.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 7, 2010

The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost? And of course Spirit hadn’t refunded the cost of the tickets.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

MAY 13, 2010

The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 People want to do business with people they respect; let’s build from there. photo credit: hi-lo Possibly Related Posts: All about customers Customers come to your business and buy services or products.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Was it just for his performance ratings? Don’t argue with customers. Employees have to be cooperative and flexible.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

It is much more cost-effective to encourage job security, stability, and career growth in this troubling economy than it is just to offer employees raises. From the top senior levels, management is obligated to show they care about employees.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

MARCH 4, 2009

Possibly Related Posts: The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 The survey that Accenture conducted had a lot of other interesting findings as well. I’ll be including some of them in future posts. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 21, 2009

These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. Some companies actually strive for high call abandonment rates (a higher proportion of people who hang up). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

JULY 15, 2010

Jane replied by asking me, ‘How much would it cost me?’ She told me she didn’t think she could move the books out of her bookcase and the curios out of her cabinets, and that because her children were scattered over the United States, she didn’t have anyone to help her.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Service Untitled

OCTOBER 7, 2010

Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. We really look as being among the leading service provider in any industry and aspire to be the world’s most respected service brand. Question: How do you approach design and how do you use your phone menu?

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40