Allwork

FEBRUARY 27, 2024

Key AI technologies like machine learning, natural language processing, and automation offer avenues for career advancement and essential skills development. To capitalize on AI’s potential, professionals must engage in continuous learning, integrate AI skills, and adapt to AI-driven workplace transformations.

Skills 283

Skills Customer Service Learning Collaborate 283

Allwork

JUNE 15, 2023

Generative AI solutions are already being introduced to an increasing number of businesses that operate across many different fields including customer service, finance, and legal. The integration of AI solutions into the workplace is also estimated to lead to increased productivity and innovation in the overall global economy.

Legal 256

Legal Customer Service Finance Health 256

Success

JULY 25, 2022

I learned this lesson the hard way. I hired my operations manager (and first-ever employee) with every intention of working on my company. She seemed willing to learn, grow and accept any challenges; I felt confident she would be able to handle the day-to-day tasks while I focused on the big picture. I panicked.

Goals 331

Goals 2020 Customer Service Learning 331

Allwork

JUNE 30, 2022

Cheryl Sinclair is the Chief People Officer at Buckle, a remote first company that provides financial services to gig economy workers. What you’ll learn. What is the cornerstone of a good company culture? How (and why) creating a culture of diversity in companies matters. How to manage a hybrid company.

AT&T 261

AT&T Policies Management Agenda 261

Allwork

FEBRUARY 13, 2024

That’s the number of Americans who reported having the opportunity to work from home at least one day a week,” according to McKinsey & Company. Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. 58 percent.

Salary 326

Salary Lifestyle Customer Service Skills 326

LEADERASSISTANT.COM

JULY 2, 2023

Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors. Jean-Luc Picard CONNECT WITH JEN Jen on LinkedIn ABOUT JEN Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors.

2013 69

2013 Etiquette Restaurants Customer Service 69

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

Gifts 278

Gifts Customer Service Policies Social Media 278

Success

JANUARY 31, 2022

Outside of the financial benefits, side hustles can help workers learn new skills, make extra money or pursue a dream outside working hours. If you’re a leader at your company, consider the following. For example, imagine a middle manager in your company who wants to start a side business selling their own products.

Salary 264

Salary 2021 Skills Training 264

LEADERASSISTANT.COM

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

LEADERASSISTANT.COM

JANUARY 7, 2024

She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability.

Customer Service 87

Customer Service Restaurants Budget Environment 87

LEADERASSISTANT.COM

AUGUST 27, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Sarah talks about the challenges and rewards of being an EA, learning to adapt, and the importance of having fun with colleagues to cultivate a thriving culture. She’s the first individual to fill this position within the growing company, under leadership of a new CEO.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. But before she could offer the opportunity, I’d have to discuss the gig with the company chairman, because he had high standards as to who’s allowed onstage during his big conference. These people work together.

Restaurants 270

Restaurants Customer Service Budget 2014 270

Allwork

SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. Investopedia recommends that every entrepreneur should possess the following five skills: Communication, sales, focus, ability to learn, and business strategy.

Management 293

Management Salary Skills Social Media 293

Allwork

MARCH 4, 2024

What you’ll learn Master conflict resolution skills for a harmonious workplace dynamic. And I worked the majority of my career in talent acquisition, from recruiting roles to training recruiters, onboarding project recruiting, big focus on diversity, equity, inclusion. And so I interned there. So it was luxe and it was great.

AT&T 245

AT&T Stress International Training 245

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. He later sold the company after 27 months.

Email 81

Email Management Restaurants Customer Service 81

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

LEADERASSISTANT.COM

JANUARY 14, 2024

LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms 72

Forms Finance Restaurants Customer Service 72

Success

OCTOBER 24, 2023

These skills are often learned in college, trade schools or job training. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty. This skill can also assist with client disputes.

Skills 290

Skills Stress Environment Confidence 290

LEADERASSISTANT.COM

JANUARY 28, 2024

LEADERSHIP QUOTE If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader. She believes in creating environments where everyone can learn and thrive, and her coaching approach is rooted in these values.

Restaurants 75

Restaurants Customer Service Budget Training 75

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 77

Restaurants Customer Service Budget Networking 77

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

OCTOBER 1, 2023

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more.

Administrative Professionals 87

Administrative Professionals Restaurants Training Customer Service 87

Office Dynamics

NOVEMBER 22, 2016

It was the first time my company OfficeTeam was participating in the event. Continue pursuing opportunities to learn and be challenged. We’re all fortunate to have training pioneers like Joan and her team in the corner for administrative professionals. So did the revolutionary event live up to its billing?

OfficeTeam 100

OfficeTeam Learning Administrative Professionals Customer Service 100

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. In this episode of The Leader Assistant Podcast, Natalie Lee shares her journey from working in HR to being an executive assistant, working at a remote-first company, and nurturing psychological safety in the workplace.

Management 81

Management Restaurants Customer Service Budget 81

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Use positive experiences to help other professionals learn.

Customer Service 40

Customer Service Training Social Media Twitter 40

Success

MARCH 11, 2022

A client recently said, “Our business has been so good for the past five years that we haven’t felt a need to do any sales training , but things are different now and we need help!” Learn to Sell Value by Differentiating Your Services. To decision makers, we often appear to offer just about the same products and services.

Customer Service 263

Customer Service 2009 Expenses Goals 263

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

LEADERASSISTANT.COM

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting.

Goals 74

Goals 2004 Restaurants Equipment 74

Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

Customer Service 40

Customer Service Facebook Purchasing AT&T 40

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT.

Customer Service 40

Customer Service Training Expenses Confidence 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

Sage recognizes the importance of being a stellar representation of the executive and the company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

MAY 7, 2023

Prior to Cohere, Naomi was at DeepMind, the London-based artificial intelligence research company owned by Alphabet. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 95

Restaurants Mentoring Customer Service Budget 95

Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Once a company creates doubt and demonstrates a lack of integrity, employees lose faith and thus there is no denying that the elephant is in the room. So how do we keep employees happy and engaged?

Customer Service 40

Customer Service Training Retirement Confidence 40

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

LEADERSHIP QUOTE If service is beneath you, leadership is beyond you. CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. Buscaglia ABOUT JODI Jodi Reed has been an admin for over 30 years and an executive assistant for 5 years.

2019 80

2019 2015 Restaurants Customer Service 80

LEADERASSISTANT.COM

JULY 30, 2023

Yolanda has also served as Co-Chair of the Women’s Leadership Network, a Guardian Life Insurance company employee resource group. In a hybrid context, arranging and running lunch and learn events. Teaching and training other EAs about tips that can help others in their EA journeys.

Mentoring 84

Mentoring Training Networking Restaurants 84