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To deliver world-class customer service

Service Untitled

A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model.

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Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. Lucy Brazier, OBE, is one of the world’s leading authorities on the administrative profession.

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How to Make More Money

Success

Is your marketing world-class ? Are your distribution, capabilities and customer service all world-class? What if they’re going to choose who’s to be fired based on who is willing to learn the most and who has been willing to contribute the most? Is your messaging tight? If not, keep dialing those in.

Gossip 279
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Guest Post: Ritz-Carlton Customer Service Secrets

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Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? A: We’ve got a vast list.

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Learned Owl Saves my Sanity – AGAIN

Make or Break Moments

So I call the local bookstore, The Learned Owl. “Good evening, thank you for calling the Learned Owl.&# Do you have Treasure Island by Robert Louis Stevenson? “For Mr. Standley’s 7th grade English class? And EVERY SINGLE TIME The Learned Owl has been there for me. YOU ARE OPEN??? Yes we do.

Learning 100
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What Mickey Mouse can teach us about customer service

Service Untitled

.” The Disney Institute originally began in 1986 in Orlando offering “leisure learning” which entailed courses on fun topics like cooking and landscaping classes. Their opinions are heard, they contribute suggestions on how to improve service, and are motivated to do the best job they can. motivated work force.

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44 Ways to Kick-Start Your New Year

Success

Join a class at your fitness club, an exercise group or a team sport. I’ve learned that my daily choices make a big difference in my long-term happiness. Take a dance or fitness class. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

Mentoring 345