Budget, Customer Service, Interviewing and Presentation - Administrative Professionals Pulse

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service

Customer Service Restaurants Budget Interviewing

7 Types of Competitive Advantages and How to Develop Yours

Success

OCTOBER 11, 2021

How can your product be presented or used differently by the consumer even if it is very similar to competitor offerings? In the interview, passion about your company and mission are great. If your budget is too limited to offer competitive salaries, what other perks do you offer ? Let business ethics be your guide.

Budget

Budget Facebook Salary Resume

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

Concetta also moonlights as a ghostwriter for self-help books and pretends to be a gardener on weekends. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

LEADERASSISTANT.COM

MAY 7, 2023

Join the Leader Assistant Circle Community for FREE to watch the video of my conversation with Naomi, and get a copy of her slide presentation. HELP ME, HELP YOU (MAKE THE PODCAST BETTER) Do you have questions you’d like me to answer, guests you think I should interview, or suggested topics you’d like me to address on the show?

Restaurants

Restaurants Mentoring Customer Service Budget

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

Jodi earned her CAP designation in 2019. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Either way, I’d love to hear from you!

2019

2019 2015 Restaurants Customer Service

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service

Customer Service Restaurants Budget Environment

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

APRIL 30, 2023

In this episode, Kara talks about outsourcing, matching personal assistants with executives, interview questions to ask applicants, setting boundaries with principals, communication between executives and personal assistants, and more. LEADERSHIP QUOTE Don’t be intimidated by what you don’t know.

Agencies

Agencies Interviewing Restaurants Customer Service

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

MARCH 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Management

Management 2009 Restaurants Customer Service

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

MAY 14, 2023

Well, not only do I interview Annie in this conversation, but she also interviews me. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Confidence

Confidence Interviewing 2019 Restaurants

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Gifts

Gifts Medical Networking Restaurants

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

LEADERASSISTANT.COM

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

LEADERASSISTANT.COM

AUGUST 13, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Management

Management Restaurants Customer Service Budget

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

JUNE 4, 2023

She currently resides in Washington, DC with her wife Katina Hoyles. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Travel Customer Service Stress

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

LEADERASSISTANT.COM

MAY 21, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

LEADERASSISTANT.COM

AUGUST 20, 2023

She is a realistic optimist at heart and known tree-hugger. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Stress

Stress Restaurants Customer Service Budget

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

LEADERASSISTANT.COM

FEBRUARY 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Administrative Professionals

Administrative Professionals Restaurants Customer Service Budget

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

LEADERASSISTANT.COM

JUNE 11, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

LEADERASSISTANT.COM

MARCH 19, 2023

Recently, she supported the CEO of Def Method, a software consultancy located in New York City. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

2021

2021 Restaurants Customer Service Budget

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

LEADERASSISTANT.COM

FEBRUARY 19, 2023

They enjoy traveling and spend their summers lakeside with their 40′ camper. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

2004

2004 2019 Administrative Professionals Restaurants

Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

JULY 2, 2023

Jen lives in Bloomington, MN with her husband, Brian, son, Franklin, and two cats, Bruce and French Fry. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

2013

2013 Etiquette Restaurants Customer Service

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

LEADERASSISTANT.COM

JULY 23, 2023

She lives in Illinois with her husband and two sons. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Either way, I’d love to hear from you!

Administrative Professionals

Administrative Professionals 2023 Finance Restaurants

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

LEADERASSISTANT.COM

APRIL 23, 2023

She’s also worked at Ernst & Young, Credit Suisse and Morgan Stanley. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Calendars

Calendars Email Management Restaurants

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms

Forms Finance Restaurants Customer Service

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

JULY 9, 2023

When not working, he enjoys spending time with his family and playing ukulele. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Management

Management 2014 2017 2006

Ep 224: Janice Parker on Remote Work and Supporting a Founder

LEADERASSISTANT.COM

JUNE 18, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

2019

2019 Restaurants 2020 Customer Service

Ep 214: Hallie Warner – Co-Author of The Founder & The Force Multiplier: How Entrepreneurs and Executive Assistants Achieve More Together

LEADERASSISTANT.COM

APRIL 9, 2023

She lives in Williston, Vermont with her husband, Bill, and their two dogs. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

LEADERASSISTANT.COM

MARCH 5, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Administrative Professionals

Administrative Professionals Retirement Restaurants Travel

Ep 237: Valerie Trapunsky – Founder and CEO of ChatterBoss and Author of Delegation Nation

LEADERASSISTANT.COM

SEPTEMBER 17, 2023

Her mission is to guide entrepreneurs to building friction-less teams using a human-centric approach. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

AUGUST 6, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

AT&T

AT&T Restaurants Customer Service Budget

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

LEADERASSISTANT.COM

DECEMBER 17, 2023

Her core values are family, education, travel, and freedom. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Customer Service Budget Networking

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

JULY 30, 2023

Yolanda states that being a mother has been and continues to be her greatest teacher. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Mentoring

Mentoring Training Networking Restaurants

Ep 248: Cathy Rong – Chief of Staff for Questlove

LEADERASSISTANT.COM

DECEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Networking

Networking Restaurants Customer Service Budget

Ep 213: Camryn Pickworth on Setting Boundaries, Team Building, and Launching a VA Business

LEADERASSISTANT.COM

APRIL 2, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Restaurants

Restaurants Customer Service Budget Training

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

LEADERASSISTANT.COM

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management

Management Restaurants Customer Service Budget

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals Restaurants Training Customer Service

Ep 205: Rita Reis on Speaking Up, Networking, and Developing Soft Skills

LEADERASSISTANT.COM

FEBRUARY 5, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Networking

Networking Skills UPS Restaurants

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

LEADERASSISTANT.COM

MAY 28, 2023

Jennifer lives on the outskirts of Paris with her husband and two teenage children. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

2016

2016 Restaurants Customer Service Budget

Ep 208: Candice Burningham – Director and Founder of Admin Avenues

LEADERASSISTANT.COM

FEBRUARY 26, 2023

She is a LGBTQIA+ straight ally and also supports the Pride Foundation Australia. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Agencies

Agencies Networking Restaurants Customer Service

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

DECEMBER 31, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

IAAP

IAAP Administrative Professionals Restaurants Customer Service

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

LEADERASSISTANT.COM

JANUARY 28, 2024

In addition to her artwork, Ellen is currently working on completing her BA in Art History. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants

Restaurants Customer Service Budget Training

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

OCTOBER 8, 2023

All of his companies are fully being run by his virtual assistants. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Email

Email Management Restaurants Customer Service

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

DECEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Goals

Goals 2004 Restaurants Equipment

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

7 Types of Competitive Advantages and How to Develop Yours

Trending Sources

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

Ep 224: Janice Parker on Remote Work and Supporting a Founder

Ep 214: Hallie Warner – Co-Author of The Founder & The Force Multiplier: How Entrepreneurs and Executive Assistants Achieve More Together

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

Ep 237: Valerie Trapunsky – Founder and CEO of ChatterBoss and Author of Delegation Nation

Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

Ep 248: Cathy Rong – Chief of Staff for Questlove

Ep 213: Camryn Pickworth on Setting Boundaries, Team Building, and Launching a VA Business

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

Ep 205: Rita Reis on Speaking Up, Networking, and Developing Soft Skills

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

Ep 208: Candice Burningham – Director and Founder of Admin Avenues

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

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