article thumbnail

Resilience Stories: After Her Father Was Deported, She Bought and Expanded His New Jersey Restaurant

Success

Her first thought was the officer saw her talking on the phone. She purchased a second location from her mother in 2012 and has since opened one more, giving her three locations in New Jersey. “My The morning was like any other , the monotony of life so quickly forgotten: wake up, shower, coffee, drive to work, rinse, repeat.

article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

Email 276
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Create Strategic Partnerships

Success

Proof it works: Schaus’s profits grew by 15% from 2011 to 2012 as a result of her partnerships. In 2012 I passed along between 35 and 40% of the work that came my way. With each paddleboard purchase, our customers could buy a pair of RAMP skis at a discount price of $149 or a snowboard for $99.

2012 231
article thumbnail

Top Ten Small Business Trends for 2012

Small Business Labs

  2012 will see more small businesses recognize and take advantage of this key competitive advantage.   This growing ability to network, collaborate and socialize is making independent work more attractive, and 2012 will see the trend towards independent work continue to grow.    Technology Trends.

2012 100
article thumbnail

How to Implement a Zero Waste Business Strategy

Eco-Office Gals

From post-consumer materials in products to biodegradable packaging, shoppers actively look for good environmental stewards when they make purchases. sent to landfills by 2012, 75% by 2020 and 90% by 2040. Consumer research has demonstrated for years. that sustainable brands outperform those that haven’t made similar commitments.

2004 230
article thumbnail

Smartphones Increasing Small Business Transparency

Small Business Labs

Lots of good information on mobile computing in comScore's 2012 Mobile Future in Focus report (free, registration required).   According to the report, the use of smartphones continues to rapidly expand and consumers are increasingly using their phones as part of their retail purchase process.

2012 100
article thumbnail

Cost Effective Ways to Greenify Your Business

Eco-Office Gals

Purchase Energy Star products. Whether it’s appliances, electronics, fax or mailing machines, Energy Star is a label that you should look for when purchasing things for your office. photo by: 401(K) 2012. For more information, visit Energy.gov and put “do it yourself energy audits” in the search field.