Laughing all the Way to Work

SEPTEMBER 17, 2010

© Copyright Patricia Robb 2010 17 September, 2010 Whats all the fuss about reading contracts? Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. People relate to affordable prices, cost efficiency, and good management. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

AUGUST 27, 2010

When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. Service Untitled The blog about customer service and the customer service experience. It sure would save a lot of time for the company, the customer service agents, and especially the customer.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

JULY 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Hospitals need better customer service to help patients Cheryl July 26, 2010 Angry Customers , Customer Satisfaction , Customer Service , Customer Service Experience 1 Comment An appendicitis attack landed my friend Linda in the hospital a few months ago.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program. So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Laughing all the Way to Work

SEPTEMBER 29, 2008

© Copyright Patricia Robb 2010 29 September, 2008 Cystic Fibrosis Hello Readers, My great nephew Owen has recently been diagnosed with Cystic Fibrosis. I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

AUGUST 24, 2010

The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Service Untitled The blog about customer service and the customer service experience. Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

FEBRUARY 17, 2010

Guest Writer February 17, 2010 Customer Service , Guest Writers , Little Things, Big Differences 1 Comment One of the challenges that customer service professionals face on a daily basis is meeting customers’ service expectations. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Is customer service commensurate with price in real estate sales?

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Laughing all the Way to Work

FEBRUARY 24, 2009

© Copyright Patricia Robb 2010 24 February, 2009 Guest Post: What Makes Virtual Administrative Assistants Work? You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Resume International 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MARCH 16, 2009

In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Service Untitled The blog about customer service and the customer service experience. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

OCTOBER 7, 2010

Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. Service Untitled The blog about customer service and the customer service experience. We feel customer service is an investment, which is the real business differentiator for our organization.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

MARCH 4, 2009

Possibly Related Posts: The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 The survey that Accenture conducted had a lot of other interesting findings as well. I’ll be including some of them in future posts. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 21, 2009

These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. Some companies actually strive for high call abandonment rates (a higher proportion of people who hang up). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

APRIL 7, 2010

The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost? And of course Spirit hadn’t refunded the cost of the tickets.

Customer Service 40

Customer Service Travel Policies AT&T 40

Men With Pens

NOVEMBER 19, 2009

Octopus etiquette, indeed. Reply NessWorld Magazine ( @nessworld ) January 13, 2010 at 6:52 am I love this post! Reply Writing Jobs January 18, 2010 at 1:07 pm I lost my profession as a professor in exchange as a freelance writer. There are a bunch of niches that appeal to me, seeing them cross-over is just a bonus!

2009 40

2009 AT&T Gifts Training 40

Service Untitled

JULY 15, 2010

Jane replied by asking me, ‘How much would it cost me?’ Service Untitled The blog about customer service and the customer service experience. I told her I would come over a week before the installation and give her a hand with moving her furniture. ’ and I answered, ‘Lunch-peanut butter or tuna fish are my favorites.’

Customer Service 40

Customer Service Interviewing Training Expenses 40