Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

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Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. People relate to affordable prices, cost efficiency, and good management. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Restaurants 2010 Etiquette 40

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

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Customer Service 2010 Etiquette Policies 40

Service Untitled

JULY 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Hospitals need better customer service to help patients Cheryl July 26, 2010 Angry Customers , Customer Satisfaction , Customer Service , Customer Service Experience 1 Comment An appendicitis attack landed my friend Linda in the hospital a few months ago.

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Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program. So how do you go about having one?

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 17, 2010

Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Brookes tells us that is what customers want.

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Service Untitled

JULY 15, 2010

Interviews for new employees should be no longer than 20 minutes and some sample interview questions such as asking a candidate to describe a typical day at his/her last job, or describe when you went out of your way for a client can help to increase the 51% chance of choosing an outstanding employee.

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Service Untitled

AUGUST 24, 2010

The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Service Untitled The blog about customer service and the customer service experience. Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and.

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Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Is customer service commensurate with price in real estate sales?

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Service Untitled

MARCH 16, 2009

In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. You can leave a response , or trackback from your own site.

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Service Untitled

FEBRUARY 17, 2010

Guest Writer February 17, 2010 Customer Service , Guest Writers , Little Things, Big Differences 1 Comment One of the challenges that customer service professionals face on a daily basis is meeting customers’ service expectations. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 7, 2010

The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost? And of course Spirit hadn’t refunded the cost of the tickets.

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Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Service Untitled The blog about customer service and the customer service experience. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

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Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well.

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

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Service Untitled

MARCH 4, 2009

Possibly Related Posts: The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 The survey that Accenture conducted had a lot of other interesting findings as well. I’ll be including some of them in future posts. Do toll-free numbers help customer service?

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Service Untitled

OCTOBER 21, 2009

These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. Some companies actually strive for high call abandonment rates (a higher proportion of people who hang up). email, web, etc.).

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Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Octopus etiquette, indeed. I recently did an interview on my blog for the interviews with up and coming bloggers podcast, and the guy I interviewed was named Rich Lazarra. If you’re Dick the Cupcake Maker, then be that guy.

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