Service Untitled

MARCH 22, 2010

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

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Customer Service Etiquette 2006 Restaurants 40

Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

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Customer Service Travel Etiquette Policies 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

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2010 Customer Service Restaurants Etiquette 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.

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Customer Service International Etiquette 2010 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

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Customer Service Lifestyle Etiquette 2010 40

Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers.

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Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers.

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Customer Service Etiquette Negotiating Clothes 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. If I visit your store, have sales staff available for questions when I need help. Listen to my complaints.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

Verizon 40

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Men With Pens

JUNE 2, 2010

The next step is to create a solid guest post policy of guidelines. Your Link Requirements and Policies It’s very important to mention what you’ll accept in regards to linking, because that’s usually what causes plenty of issues and misunderstandings. Your Editorial Policies Do you edit guest posts?

2010 40

2010 Policies AT&T Copyright 40

Service Untitled

JANUARY 15, 2010

The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# The shoes were so uncomfortable; she had numerous blisters on her toes, so she went back to the store to return the shoes.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Men With Pens

JUNE 13, 2010

Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Peter Shallard - The Shrink for Entrepreneurs ( @petershallard ) June 14, 2010 at 1:39 am Cool interview.

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2010 Interviewing AT&T Phones 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Men With Pens

FEBRUARY 18, 2010

Walk new clients through your payment policy. You should make it your firm policy to have your client sign a contract outlining the work you will perform, the date it is due, how much will be paid, your terms for payment, and all other details of the project. Copyright 2006 - 2010 30 Sous Zero Inc - All Rights Reserved.

Elance 40

Elance AT&T Phones Policies 40

Men With Pens

MARCH 23, 2010

It Isn’t an Interview You’re all savvy readers, so I’m sure you recognize the problem here. Fun Gets Real Answers Write your client back and explain that this isn’t an audition or a job interview. I am a professional with excellent communication skills. I work well in teams and independently. Oooooookay. Team player?

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2010 AT&T Interviewing Social Media 40

Men With Pens

MAY 9, 2010

I’ve always just conducted mini-interviews to gather information I needed. Sometimes a recorded interview can be even more powerful as well. N/A The way I get around the problem of “non-answers&# such as these is by collecting the answers to my questions in an interview. I’ll be switching soon.

2010 40

2010 AT&T Interviewing Email 40

Men With Pens

JANUARY 14, 2010

Listen to Picasso After the release of his fourth book Roadshow: Landscape With Drums , I listened to an interview with Neil by original MTV VJ Mark Goodman. Reply James ( @MenwithPens ) January 15, 2010 at 10:31 am When I bought my voice recorder to interview Kevin Parent, I thought to myself, “Great. Powered by frugal

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2010 AT&T Email Interviewing 40

Men With Pens

APRIL 4, 2010

I think the biggest challenge is first interviewing a potential consultant so you know s/he walks the walk that’s talked. Thoughtwrestling Interview – WhiteFeather Reply AC Contractor April 5, 2010 at 3:55 pm thanks, i think that consultants could really help benefit a business. We can help. Mark Dykeman´s last blog.

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2010 AT&T UPS Interviewing 40

Men With Pens

DECEMBER 1, 2009

And today, we have something very special for you here at Men with Pens – please enjoy my interview on creative careers with Québecois singer/songwriter Kevin Parent. And yet, you’ve mentioned often, in your songs, in your interviews, that you feel a strong pull to recharge your batteries. Solid interview guys!

2009 40

2009 AT&T Interviewing Copyright 40

Men With Pens

APRIL 11, 2010

That new shirt is supposed to make you more successful at the job interview. Entrepreneur Interview: Chris McClain of Chris McClain Productions Reply Patricia ( @lokahiandquill ) April 12, 2010 at 10:03 am It’s Monday, and perhaps that’s why I feel like playing devil’s advocate here. Thanks again for sharing.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

JANUARY 21, 2010

Interviewed By Stand Up Comedian Jordan Cooper Reply Josh Hanagarne ( @joshhanagarne ) January 22, 2010 at 12:47 pm @Kelly: My only goal in life is to have nothing in said life resemble calculus homework. Must be broken or some shit. Now I feel like James, who (apparently) can’t reference to anything “popular&#. Live and learn.

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2010 AT&T Interviewing Learning 40

Men With Pens

DECEMBER 15, 2009

Female names are less likely to get called in for interviews than male ones – to the extent that some resume experts often give the advice that women applying for jobs in a “male-dominated” field should consider going by their initials. We’ve passed the “resume” stage, and entered the “interview” stage. Powered by frugal

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2009 AT&T Resume 2010 40

Men With Pens

JUNE 30, 2010

Even as an introverted writer I do get “out there&# quite a lot…I’m a writer, editor and publisher…but I realize that I get edgy if I’ve had too much social interaction and make sure I schedule alone time right after an interview, a party, conference, etc., to recharge. Powered by frugal

2010 40

2010 AT&T Social Media Keyboards 40

Men With Pens

MARCH 8, 2010

Either way, we have policies on keywording that way. It might make an interesting post to interview them about the future and talk about Men with Pens, the next generation… :) How do you make long range plans and engage your successors in a field that changes by the minute? Now, it’s in the hands of a new TOS and policies.

2010 40

2010 AT&T Email Staples 40

Men With Pens

JUNE 27, 2010

Blog World Expo in Las Vegas- My Unanswered Questions Reply James ( @MenwithPens ) June 28, 2010 at 1:07 pm @Cal – When I interviewed a famous songwriter , he mentioned that creatives tend to catch the perfect idea or words like slippery fish in their hands. Of course being well rested is one of the things that enables me to do that.

2010 40

2010 AT&T Health Stress 40

Men With Pens

MAY 23, 2010

Did more than my share of hiring before a recent move into the world of freelance, and got tired of hearing in interviews about what a great opportunity this would be for the applicant. I was happy to hear that, but it did nothing to answer the core question in any job interview, “Why are you the right fit for this job?&#

2010 40

2010 AT&T Self Esteem Email 40

Men With Pens

MAY 26, 2010

Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Murlu´s last blog. I think we’ve all arrived at a very special place. Powered by frugal

2010 40

2010 Monster AT&T Keyboards 40

Men With Pens

APRIL 22, 2010

That’s why you’re supposed to wear a tie and stand up even when you’re doing a phone interview. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Powered by frugal

Confidence 40

Confidence 2010 AT&T Skills 40

Men With Pens

APRIL 20, 2010

Entrepreneur Interview: Chris McClain of Chris McClain Productions Reply Melinda | SuperWAHM ( @Superwahm1 ) April 21, 2010 at 2:04 am Geez Tei, even unicorns aren’t safe around you… Hope you enjoyed that steak my dear… LOL We like to be around people who are like us. Thanks for yet another great post. Powered by frugal

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2010 AT&T Self Esteem Learning 40

Men With Pens

MARCH 11, 2010

Blog better by interviewing a better blogger Reply John Soares ( @TheJohnSoares ) March 12, 2010 at 9:04 am I think nearly all businesses will benefit from having at least a brochure site that they can refer customers to, and that can bring Internet searchers to them. I like it – this is an excellent way to stand out.

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2010 AT&T Twitter Suppliers 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. I recently did an interview on my blog for the interviews with up and coming bloggers podcast, and the guy I interviewed was named Rich Lazarra. If you’re Dick the Cupcake Maker, then be that guy. Start leaving comments. Start offering some value.

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2009 AT&T Gifts Training 40

Men With Pens

NOVEMBER 26, 2009

Interview with AJ Healy, Tommy Storm & the Galactic Knights Reply James ( @MenwithPens ) December 2, 2009 at 11:36 am @HowDid – (That name reminds me of Howdy-Do… lol) It’s never to late to join in the discussion. (polite proud parent applause here) NaNo’s mass momentum and group goal setting are astounding.

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Goals 2009 AT&T Learning 40

Brilliantly Better

MARCH 4, 2010

Feb 14, The Mock Job Interview Reply 25 Zeenat{Positive Provocations} March 7, 2010 at 12:57 pm Hey Dragos, This is a superb list on how to not be a toxic person. A ‘No Regrets’ policy in which we just ditch any feelings we may have about our past behaviour is, I believe, selfish. imelda´s last blog.

2010 40

2010 AT&T Gossip Learning 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

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Customer Service Travel Policies AT&T 40

Men With Pens

JULY 11, 2010

I cut back my blogging from three plus posts a week to one post and one interview. Free Podcast Interviews With Successful Bloggers Reply John Smith July 12, 2010 at 11:52 am Amazing post! I’m still active, I’m just more selective — fewer blog posts, fewer blog comments, fewer tweets. And I’m happier.

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2010 Social Media AT&T Goals 40

Men With Pens

DECEMBER 8, 2009

Interview with World Traveler, Robert Fitzsimmons Reply Cathy ( @kookieskrumble ) December 9, 2009 at 6:33 am I would have to say it is a choice. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

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2009 AT&T Purchasing Credit Card 40