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Small Business News World Round-up – 2009/12/08

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Nevada ranks as second-best for small businesses : Nevada has the second-best public policy climate in the nation for small business, a report this week shows. OnlineOffice: Overview Get the Flash Player to see this player. — ST.

2009 100
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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.

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On the Job by Anita Bruzzese: How Badly Do You Need Time Off?

On The Job

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, April 13, 2010 How Badly Do You Need Time Off? She also plans to “unplug” from her job, leaving the laptop at home. “If Once you get to burnout, it’s very difficult to recover,” she says.

2010 100
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Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40
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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Liberal return policy.

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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible.