Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Your company may have a policy on how they want you to address people in external business e-mail. Jane Watson of J. Who are you?

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2008 2007 Cubicle Fax 100

Service Untitled

NOVEMBER 6, 2009

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

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Customer Service Etiquette Policies 2006 40

Service Untitled

APRIL 5, 2010

The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight.

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Customer Service Etiquette Negotiating Clothes 40

Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

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Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

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Customer Service Etiquette 2006 Restaurants 40

Service Untitled

MARCH 22, 2010

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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Customer Service Policies Purchasing AT&T 40

Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

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Customer Service Travel Etiquette Policies 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

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2010 Customer Service Restaurants Etiquette 40

Service Untitled

APRIL 8, 2010

Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.

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Customer Service Training Etiquette Confidence 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.

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Customer Service International Etiquette 2010 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

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Customer Service Etiquette Purchasing 2010 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

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Customer Service Lifestyle Etiquette 2010 40

Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers.

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Customer Service Travel Etiquette 2010 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. If I visit your store, have sales staff available for questions when I need help. Listen to my complaints.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

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Verizon Customer Service Phones Etiquette 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

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Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

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Customer Service Travel Policies AT&T 40

Men With Pens

NOVEMBER 19, 2009

I’ve found ways to incorporate software and technology into my fitness business. Octopus etiquette, indeed. I think that’s a given with any blog owner out there, who gets sick of seeing comments from Diet Solutions or Firewall Software instead of Jack or Joe or Sally. Look at me. Nicole Brunet´s last blog.

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2009 AT&T Gifts Training 40