Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. While I realize you also worked for an SVP, the disapproving lady seems to have some input, if not a lot, on your performance review because she is in charge of all the admins and also works for the CEO.
Professional Assistant Blog
SEPTEMBER 5, 2008
It even happened to me a few times, where people would create files themselves, then send it around to others to review and make changes, but never save it on the network drive. The reason I use the latter method is because our company policy is that we cant download any software that IT doesnt approve.
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Service Untitled
NOVEMBER 6, 2009
Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.
Service Untitled
JUNE 15, 2010
Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.
Service Untitled
MARCH 22, 2010
Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.
Service Untitled
SEPTEMBER 25, 2009
If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.
Service Untitled
AUGUST 17, 2010
And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?
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