Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. While I realize you also worked for an SVP, the disapproving lady seems to have some input, if not a lot, on your performance review because she is in charge of all the admins and also works for the CEO.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Professional Assistant Blog

SEPTEMBER 5, 2008

It even happened to me a few times, where people would create files themselves, then send it around to others to review and make changes, but never save it on the network drive. The reason I use the latter method is because our company policy is that we cant download any software that IT doesnt approve.

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

The Marq

APRIL 22, 2010

Call to Action Have you ever sat in a meeting or held a conversation with someone only to be interrupted by a phone ringing? One involved a meeting where all four of us placed our cell phones on the table while discussing the business at hand. Because each of the two offenders’ phones rang during the meeting.

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Companies need a united front and have to work front and back offices to become efficient. There was the.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Liberal return policy.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

Verizon 40

Verizon Customer Service Phones Etiquette 40