Professional Assistant Blog

FEBRUARY 15, 2008

Ive been in these types of situations quite often, but have learned over time that many photocopiers these days have functions so advanced that it can clean your floors, do your dishes and tuck your kids in at night. She also mentions that she needs it completed urgently, since she had to schedule a meeting with some clients right away.

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Cubicle 2008 Google Docs 2007 100

Laughing all the Way to Work

JANUARY 16, 2008

There is software already available to save e-mails directly into our document management systems and to put them in the correct file. E-mail etiquette rules will also be essential to follow, and will become the new standard for business writing. We will need to learn the proper way to use our technology to avoid injuries.

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Carbon Footprint Ergonomics Filing Etiquette 100

Professional Assistant Blog

NOVEMBER 21, 2007

Check them out and see what else you can learn! If you ever feel discouraged, just remember that there have been and are people out there just like you right now. You have to make yourself shine through the crowd. Here are some more articles on job seeking tips. Until next time, Take care - of your clutter!

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

NOVEMBER 8, 2007

Learn from them and build on your weaknesses to make them into strengths. If someone is being negative with you, ask them why they are raising their voice or why they are being pessimistic. At times, the person that conveys this tone doesn’t realize they are coming across in a harmful manner. Try to forget about work outside of work.

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Gossip 2008 Cubicle 2007 100

Administrative Arts

JULY 26, 2010

Seeing the economy continue to drop and so many people, especially those in the administrative support field, losing their jobs, I decided to share what I had learned through my lay off experiences. However, Must Know Software for Administrative Assistants has received a fair few comments with some good suggestions. Slides that stick.

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Microsoft Outlook 2008 Travel Etiquette 40

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Professional Assistant Blog

DECEMBER 11, 2007

Try to throw in your own spin on information that you learn and post about. Dont be afraid to spice it up a little. This will enable your readers to comment on your posts and start a discussion. Be creative on your posts. Keep posts short. Try to keep your posts between 250 - 500 words.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 28, 2008

After speaking with you and the group, I believe that I would be a perfect candidate for this position, offering the quick learning and adaptability that is needed for a diversified position. I appreciate your time and consideration in interviewing me for this position.

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Postal Code 2008 Cubicle 2007 100

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Professional Assistant Blog

NOVEMBER 20, 2007

Here are 5 ways to score brownie points with your boss and get that promotion or raise (or both) a little faster: The one thing that I’ve learned over the course of my career is to try getting to know your boss. Are you a seasoned veteran like myself (well, this is what people tell me)?

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

SEPTEMBER 13, 2007

Ive been working as an assistant for quite a number of years, but theres always something new to learn. I always viewed it as a chance to learn first hand from experienced professionals in the business world. Take care, Patricia Posted on 13 September, 2007 8:01 PM Richard Rinyai Hi Patricia, I agree!

2007 100

2007 2008 Cubicle Google Docs 100

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Laughing all the Way to Work

AUGUST 1, 2010

I had to open a different software program and needed yet another password for that. I just make a note for each account whether it's our purchasing page, our network software products, or websites i need to access for various reasons and put my user name and password on the note as well as the website address.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Service Untitled

JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? The lines move a lot faster now.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Take the example of an internet shoe company. Are their procedures better than yours, and how can you improve your company?

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

APRIL 8, 2010

This can become disruptive for other agents and confusing for newer representatives who are just learning and trying to follow. Companies like agents who learn from experience. Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Laughing all the Way to Work

JULY 16, 2010

Check: Is your software high-functioning and up-to-date? Manage: Work with supervisors to improve accounting and scheduling software by keeping it current. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 20, 2010

And learning to not take it personal is critical to remaining objective and empathetic. Being patient and empathizing is the best way to diffuse an angry patient.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. The unspoken is someone manning the live chat.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 24, 2009

Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Once people are done waiting in line, Disney fills seats with ease and makes sure that it guests know exactly where to go. Employees are everywhere.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Service Untitled

OCTOBER 11, 2010

Isadore Sharpe Terry died the following year, but not before he learned his dream had come true. Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten. He raised one dollar for every person then living in Canada:$24 million.

Customer Service 40

Customer Service Travel Training Etiquette 40

Professional Assistant Blog

JULY 22, 2008

Share what you have learned with your boss. Putting the asterisk makes sure it is first on my list. There are many other things you can do with rules so take the time to check them out and feel your way around. It will be worth the effort. Most executives I know want the help and this would be a great way of organizing them.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

AUGUST 26, 2010

We created new structured development opportunities and clearly defined career paths for our customer care professionals so that they are gaining more and learning more as they progress in their role. Question: What are hiring processes like from application to when they start the learning process?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

JANUARY 31, 2009

I have the software at home, but havent gotten the gumption up to load it yet. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Wow.this tip almost makes me want to upgrade to 2007 *laughs*. 23, 1 p.m. (New

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 12, 2009

I thought it would be helpful for those just entering the administrative field to know some of the things I have learned over the years. I thought perhaps that young people had so much to learn with computer software programs that the other things such as office protocol and practices was getting left behind. Thanks for sharing.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

OCTOBER 11, 2009

One assistant was very good at technology and was always finding solutions to software problems. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Me/Myself/I More Important vs. More Importantly Ms.

Time Zones 100

Time Zones IAAP 2009 International 100