Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Workplace Insight

JUNE 19, 2023

There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. Empathy training for managers can facilitate the conversations needed to draw out these insights and gain a holistic understanding of your company’s sub-cultures.

Time Zones 52

Time Zones Etiquette Negotiating International 52

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

JUNE 22, 2016

Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. Learning Highlights. As an attendee, you will learn…. Plus helpful resources for continued learning!). Webinar Suggested Resources. Continued Learning and Development.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. It is very hard for small business to find the money to support training. We have listed each speaker and what the attendees will learn.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. If you have been in the administrative profession for 25+ years, know that you can keep growing, expanding and learning. In fact, you need to continually learn and grow. I hear it from both sides of the desk.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Employees need to be trained in handling customers and how to address them. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition. I HATE SPAM!

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Training is based on practice, practice, practice. The attendant has been charged with criminal mischief, reckless endangerment, and criminal trespassing. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Here are some of the basics I learned: Listen to what customers want. Resolve my problem.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. (New Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Laughing all the Way to Work

JULY 1, 2010

I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other. Administrative newsletters or bulletin boards where you can post tips or suggestions is a good way to learn.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 9, 2010

They are a valuable resource and I appreciate them. Like you, I list the new assistant as not only a contact but a definite resource for future references. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Employee responses are the best resource and most reliable method to gather customer feedback. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. Be kind to your new hires and available to answer their questions and help them learn the ropes. The first week on the job can be very overwhelming. Thanks for a great article.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

MAY 31, 2009

Lesson learned and will now put me on high gut alert. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 31, 2009

I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. Admit your mistakes and try to learn from them. When I told my boss he said it must be my grandsons version of the 12 step program.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

JANUARY 10, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40