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What Is a Good NPS Score?

Success

Comparing scores across industries can mislead managers and entrepreneurs. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. For many managers and entrepreneurs, a negative NPS serves as a major wake-up call to rethink overall quality.

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. And creating an FAQ document/page is not the solution. Instead, take a careful look at all your website and email copy to ensure you’re covering the 5 W’s – who, what, where, when, why (eh – throw in the how too!) Are they giving you shout-outs on social media?

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. And creating an FAQ document/page is not the solution. Instead, take a careful look at all your website and email copy to ensure you’re covering the 5 W’s – who, what, where, when, why (eh – throw in the how too!) Are they giving you shout-outs on social media?

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Managing Yourself

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact Managing Yourself Posted on 07/05/2012 // 2 Comments Today is, for the most part, a travel day for me as I prepare to head off to this year’s World Domination Summit in Portland. com weblog. com weblog. Photo credit: Piermario (CC BY-ND 2.0)

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Mailbox: The Band-Aid for Email

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact Mailbox: The Band-Aid for Email Posted on 02/08/2013 // 1 Comment I managed to score early access to the new Orchestra-created mail app for iOS, Mailbox. But I’m not convinced it’s the way people should go with email.

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The One Email You Must Send Before You Go on Vacation

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The One Email You Must Send Before You Go on Vacation Posted on 09/21/2012 // 1 Comment It’s common practice to prepare an autoresponder for when you are going to be away from work for a lengthy period of time. Below I’ve offered some sample text for to you use as a template.

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The Search for My New Email App of Choice: Notify

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The Search for My New Email App of Choice: Notify Posted on 08/06/2012 // 6 Comments Before we get into this series, I want to reiterate that this is a search for my new email app of choice. Now that I’ve got that out of the way… on with the hunt!

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