Office Dynamics

AUGUST 30, 2009

We have prepared something fun and educational to get you through the last quarter of 2009. I hope you will check out the next set of videos -- they have a new twist while being educational. Company Holiday Party Etiquette. I don't want to give too many secrets away; here are a few topics: * Preparing for Your Annual Review.

Holidays 100

Holidays Etiquette Gifts 2009 100

Office Dynamics

APRIL 3, 2017

Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. With my thirst for knowledge, I was willing to invest in myself.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

On The Job

AUGUST 25, 2011

Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers. But businesses may have another incentive to offer such training. I just think it opens up a whole can of worms," he says.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

MARCH 12, 2015

Is there funding out there for education? . Check your local education campuses to see if you qualify. It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

On The Job

DECEMBER 26, 2007

It's obvious that e-mail is here to stay, yet you say few companies really educate workers about how and why to use it. We can’t leave the training up to companies alone. Then parents can educate them specifically about what to avoid and what to do. You’ll reach people missed by structured training sessions.

Cubicle 100

Cubicle Etiquette Salary Training 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan recommended that administrative business partners educate management on how to best utilize administrators within the scope of the new proactive mindset of Adminology. Tags: Admin Assistant Training Adminology.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan recommended that administrative business partners educate management on how to best utilize administrators within the scope of the new proactive mindset of Adminology. By Nancy Fraze, Reporter in the Field.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

JANUARY 13, 2014

Let the primary focus begin with becoming educated and a thoroughly informed consumer. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette'

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ With the popularity of the internet, consumers are much better educated and have become savvy decision makers. Today Garcia describes it as the experience customer service provides.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I usually snap my fingers and say "Hey, over here!"

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I trust that you are educated enough to speak for your company without having to read a script.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 14, 2010

Compare it to being a parent; we help our children through guidance and education to become accountable for their own actions. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Laughing all the Way to Work

FEBRUARY 14, 2009

There are many teachers in my extended family and it seemed like something I could do well, but our family did not have any money to further my education and I became a secretary instead. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

MARCH 22, 2010

Our educated staff. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry. I’m pretty sure it is a cultural training that those employees receive and it is the ultimate customer experience. Kathy Clark said: Mar 23, 10 at 9:21 pm I agree.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

JULY 1, 2010

I have always been a believer in sharing ideas and have received my best education from other assistants. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Here are some ways I have found can help: The web is a wonderful tool for sharing.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 6, 2010

In real estate, one of the basic elements of being able to match a buyer with a home is to listen to the buyer’s wants, to educate the buyer about reasonable expectations, and to explain to the buyer some options that might be considered. The agent says the buyers are too fussy and not realistic. That may not be true at all.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Laughing all the Way to Work

JANUARY 10, 2010

It's up to us to educate them on the benefits of an assistant. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. That's a great point, Patricia. I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

JUNE 15, 2010

When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate. Seniority and personal achievements should always be recognized.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Laughing all the Way to Work

DECEMBER 28, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 11, 2009

Her office encouraged her when they saw her knack for numbers and she pursued further education and is now a junior accountant. Very educative!! My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. very informative entry! I just love your article!!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 31, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 8, 2009

If so, what would you recommend in terms of training (university not included/possible). It is great training for the office environment, no matter what field you end up in. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

APRIL 22, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 31, 2009

Training On-line 10 Things = Frustration "Mom, I'm sick!" My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. Some People see Roadblocks -- Others see Hurdles. " Is it that time of the year already? P.S. I Love You Happy New Year!

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MARCH 20, 2010

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100