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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Job-seekers acquire these through education, training and experience. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. Attend workshops and seminars. Other types of positions may require greater emphasis on soft skills.

Skills 264
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Should You Encourage Your Team to Pursue Side Hustles?

Success

That middle manager has to learn a whole new set of skills to: Successfully market their company Make the products Sell the products to customers Adjust to customer feedback Handle customer service needs. In some ways, side hustles can work as training crucibles you don’t have to pay for.

Salary 264
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Medicare forcing hospitals to improve their customer service

Service Untitled

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this.

Budget 100
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Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

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Qualities Of A Great Assistant

Office Dynamics

Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Customer-service focused. What qualities do assistants think you need to be a great assistant? Ability to prioritize. Accountable.

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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

5 tips for Sourcing Employee Training for Small Businesses by Stefan Țpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Contact local development agencies Рsome may offer training programs Hire local teachers or consultants to run short training schedules.

Training 100