article thumbnail

Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. Attend workshops and seminars. Careers in graphic design or content writing likewise require an emphasis on related hard skills. Take online professional development courses.

Skills 237
article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Medicare forcing hospitals to improve their customer service

Service Untitled

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

article thumbnail

Should You Encourage Your Team to Pursue Side Hustles?

Success

That middle manager has to learn a whole new set of skills to: Successfully market their company Make the products Sell the products to customers Adjust to customer feedback Handle customer service needs. Even soft skills are inevitably learned on a side hustle. Increased Employee Happiness.

Salary 264
article thumbnail

Once Upon a Time in Marketing: The Power of Storytelling

Success

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. This story and information about how-to seminars are posted on the company website, accessible by password, to engage and educate interested and committed Kona Ice truck owners.

2003 279
article thumbnail

Warm thoughts for customer service during the holidays

Service Untitled

A local jewelry store can promote a new designer, and invite customers for wine, cheese, and an exclusive premier of a new jewelry line. A real estate business might present a seminar on mortgages, home inspections, or how to spruce up your home to realize the maximum profit.

article thumbnail

Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.