Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Success
OCTOBER 31, 2023
Whether you’re interested in an internal promotion or looking for a role with a new company, showing how you’ve used your interpersonal skills to succeed in past positions can make you a much more attractive candidate. Soft skills are personality traits or behaviors that can be hard to define.
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Allwork
JANUARY 10, 2024
Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Hosting a range of events promotes an inclusive workspace — which provides another outlet for community engagement.
Tips From T. Marie
SEPTEMBER 19, 2023
Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted. This can even extend to providing lead-generation services for clients. Podcast Manager: Podcasts are all the rage!
Success
JUNE 30, 2021
Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Respondents answering 9 or 10 are considered promoters. Too obvious?
Service Untitled
OCTOBER 8, 2013
So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score.
Service Untitled
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.
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