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Your future growth is not about your prices, it’s about your customer service and your people

The Small Business Blog

Today, rather than me telling more stories of how and why that could work, I thought I’d share with you the content and insights of a presentation that I came across recently from Jo Causon, the CEO of the Institute of Customer Service , that she gave at a conference in November of this year. speed of service.

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What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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7 Types of Competitive Advantages and How to Develop Yours

Success

That is, you offer the same or similar product as your competitors but at a lower price. How can your product be presented or used differently by the consumer even if it is very similar to competitor offerings? Create a positive company culture and constantly improve your customer service.

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Counting down holiday shopping days: Great customer service needed

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Therefore customers are more likely to shop at the competition when customer service perfection fails. There’s convenience in parking, a wide selection of merchandise, and often last minute sales even beat the price of online shopping. Here are the top three: Be enthusiastic when customers enter your store.

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Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

LEADERSHIP QUOTE Service is the price you pay for the space you occupy. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Personalize customer service and make it happen

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Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.