article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

article thumbnail

How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ultimate travel itinerary

Practically Perfect PA

Additionally if you have equipped your manager with all of the information they need to deal with any emergencies, they will be able to cope without you being there to help, particularly if they are in a different time zone. The airline emergency and customer service numbers.

Travel 100
article thumbnail

Travel Itineraries

Practically Perfect PA

Additionally if you have equipped your manager with all of the information they need to deal with any emergencies, they will be able to cope without you being there to help, particularly if they are in a different time zone. The airline emergency and customer service numbers.

Travel 100
article thumbnail

Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Don’t have a lot of time or money, or you simply aren’t sure how to get started?

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

2010 100
article thumbnail

Outsourcing customer support services

Service Untitled

. - Concentration – An organization can concentrate on doing business and their business plan as opposed to retaining customers, marketing, and handling complaints. Global advantages – Different time zones can save money if only needing one shift. Nexus One Phone Support I love Google.