Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. Remember train, train, train. When you enter the world of social media, service or product problems can immediately become public discussions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Andrea Kalli

MAY 14, 2010

PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price. Enroll today and receive two high calibre training programs at a $150 savings! Feel free to grab the code below.

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Training 2010 Social Media Microsoft Outlook 100

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

The Small Business Blog

MARCH 28, 2010

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Many equipment manufacturers offer free training to companies that purchase their products. Starting a Small Business?

Budget 100

Budget Training 2007 2008 100

Small Business CEO

DECEMBER 18, 2009

For most small businesses, social media should be one weapon in your arsenal - not your entire marketing strategy. Look for smart ways to integrate social media into your current marketing efforts. Here’s some tips for smart social media integration. Social media is fragile in this way.

Social Media 40

Social Media Promotion Networking Customer Service 40

The Small Business Blog

NOVEMBER 8, 2009

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Ask corporations – often they have training courses or accreditation for their products. E-Mail me or follow me.

Training 100

Training 2007 2008 2009 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

APRIL 14, 2010

p.s. Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media. This regional economic development trade summit is the brain child of Rita Singh from Miraj International. For more information visit SA-consulting group. Here is a PDF of the marketing materials for the conference.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 21, 2010

This section is about working at the coalface of social media. Is this earned media? How important is brand in the social media space? Influence Much is made of influence, but what does “influence&# mean in social media? Getting to work They say that the best approach to social media is dive in.

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Social Media 2009 Customer Service 2010 100

Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

Social Media 40

Social Media Customer Service 2005 Twitter 40

Make or Break Moments

JANUARY 1, 2010

Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW. If customer communication or social media is on your list, I hope you’ll give me a call.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Andrea Kalli

MAY 6, 2010

You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow. You may be marketing through social networks, using article marketing and other strategies. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

JUNE 14, 2010

While we were only two strong in our Panera, we knew that we were part of a much larger group worldwide sharing the same thoughts and networking moments. We shared a make or break moment. Two Linchpins in Northeast Ohio. It felt really cool to be part of!

UPS 100

UPS Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

Women business professional from several surrounding states came to network and connect and attend a series of over 40 break out sessions. Several women business owners have gathered to form an LLC for the purpose of collaborating their efforts and offering more to their customers.

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Collaborate Customer Service 2009 2008 100

Make or Break Moments

JUNE 21, 2010

The same is true for our business and our relationship with our customers. Attend a new networking event? Add a new service or product? If there isn’t anything you would DO differently – is there a new way to LOOK at your business or your customers that might make a difference? Can we start a blog?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. All inspired by Seth Godin.

Customer Service 100

Customer Service 2010 2009 2008 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

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AT&T Retirement Travel Networking 73

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

The Small Business Blog

AUGUST 8, 2010

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They all have to do their part by providing excellent customer service. Starting a Small Business?

2007 100

2007 2008 2006 2009 100

Andrea Kalli

APRIL 6, 2010

I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom. They will change your business!" Andrea I know, I know.it looks like all I want is for you to buy stuff.

Email 100

Email Management Microsoft Outlook Social Media 100

The Small Business Blog

MARCH 24, 2010

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Traditional media outlets like radio, newspapers, etc. How to be successful and eco-friendly. Starting a Small Business?

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Budget 2010 2007 2008 100

Small Business CEO

MARCH 11, 2011

When using social media tools like Twitter to promote your business, it’s important to use them strategically so that you’re not wasting your time. “Listening&# has become a social media cliché - you’ve been told to ‘listen’ to what’s being said about your company and your market.

Twitter 40

Twitter Social Media Customer Service Promotion 40

Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.    For example, say you met someone at a networking meeting a year ago and had a conversation with that person. 

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Interviewing Google Docs Customer Service Networking 100

The Small Business Blog

NOVEMBER 6, 2009

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? E-Mail me or follow me. Small Business Bootstrapping How to start your own small business with no or little money.

2007 100

2007 2008 2006 2009 100

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

The Small Business Blog

MAY 13, 2010

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? E-Mail me or follow me. Community for small business outsourcing and cost control. How to be successful and eco-friendly.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? When you offer deep discounts you not only devalue your products or services, you devalue your brand. E-Mail me or follow me.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 19, 2009

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? A website teaching readers about the day-to-day training requirements for various sports. E-Mail me or follow me.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

NOVEMBER 2, 2009

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Enhance Your Work-Life Balance Have it all your way – family, friends, work and most of all a life! Starting a Small Business?

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

APRIL 29, 2008

Build your own network! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? How to be successful and eco-friendly. Making your small business carbon neutral. Starting a Small Business?

UPS 100

UPS 2008 2007 2006 100