Office Dynamics

JANUARY 6, 2016

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. Research shows that employees see management transparency as synonymous with vision, confidence and trust.

Customer Service 100

Customer Service Environment International Confidence 100

LEADERASSISTANT.COM

JULY 9, 2023

We also explore the impact of AI and automation in the workplace, and how AI is replacing cognitive labor and the implications this has for EAs.

Management 78

Management 2014 2017 2006 78

Success

FEBRUARY 15, 2024

Whether you are a hiring manager determined to build a winning team or a job-seeker searching for the perfect career, you need to know the difference between hard skills and soft skills. They foster positive relationships and enhance group dynamics in the workplace, in personal life and across any social situation.

Skills 241

Skills Resume Interviewing Customer Service 241

Success

OCTOBER 24, 2023

Soft skills, often referred to as “interpersonal skills” or “people skills,” are the attributes, behaviors and qualities that help you interact with others more effectively in the workplace. For example, a project manager might use the soft skill of problem-solving to resolve unexpected issues during a project’s execution.

Skills 281

Skills Stress Environment Confidence 281

Office Dynamics

FEBRUARY 4, 2013

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

Customer Service 100

Customer Service Finance Purchasing Policies 100

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. In this episode of The Leader Assistant Podcast, Natalie Lee shares her journey from working in HR to being an executive assistant, working at a remote-first company, and nurturing psychological safety in the workplace.

Management 81

Management Restaurants Customer Service Budget 81

Allwork

OCTOBER 21, 2022

Over the last few years, the pandemic has upended how employers and employees alike view the workplace. Over the last few years, the pandemic has upended how employers and employees alike view the workplace. An example in the workplace is a hologram, which allows people to appear virtually at a reception desk, or in meetings. .

2023 339

2023 Lifestyle Carbon Footprint Collaborate 339

Allwork

SEPTEMBER 11, 2023

Being accused of playing games at work has generally been a negative accusation, but more and more workplaces are discovering that it can also be incredibly positive, if done right. In the workplace , gamification is often used to assess, train and positively modify employee behavior.

Collaborate 301

Collaborate Skills Training Customer Service 301

Allwork

AUGUST 14, 2023

Guest Episode Video Transcript Joshua Jahani Managing Director of Jahani and Associates We are delighted to introduce Joshua Jahani. Known for his sagacious financial strategies, Joshua is a lecturer at Cornell University and the managing director at Jahani and Associates. We’ve used technology to provide customer service.

Management 186

Management AT&T Equipment Environment 186

Workplace Insight

APRIL 30, 2024

American workplaces are facing a crisis of disengagement. Gallup emphasizes the link between employee engagement and crucial performance metrics, including productivity, retention rates, customer service quality, and overall profitability. A report by Gallup claims that employee engagement in the U.S. Businesses across the U.S.

2023 59

2023 2024 2013 2019 59

Success

FEBRUARY 14, 2022

One of the most critical to develop in the workplace is emotional intelligence , which is the ability to perceive, manage and regulate your emotions. EI is a sought-after trait in job candidates, especially for leading teams or working in customer service. Use empathy.

Negotiating 305

Negotiating Stress Salary Skills 305

Workplace Insight

JUNE 20, 2023

A new survey of 600 UK human resources (HR) managers and directors suggests they will need three years to be ready for the impact of AI on the workplace – yet 99 percent believe artificial intelligence (AI) will deliver benefits. The post Businesses need three years to prepare for impact of AI appeared first on Workplace Insight.

Customer Service 98

Customer Service Finance Management 98

Success

OCTOBER 19, 2023

For instance, if you are a marketing manager or engineer, you may take a course to better harness the power of artificial intelligence. Adaptability: Effectively manage unexpected changes such as industry shifts and technological advancements with new skills. The legacy of mentorship has built civilizations.

Skills 300

Skills Training Confidence Retirement 300

Workplace Insight

MAY 1, 2022

Six workplaces across the North of England and Northern Ireland have been recognised at the annual British Council for Offices (BCO) Regional Awards today. The BCO North judges were inspired by the project which they praised for setting a new bar for both Corporate Workplace design, and the public sector workplace.

Environment 52

Environment International Customer Service Project Management 52

Allwork

JUNE 1, 2022

This IT provision adds another layer of service excellence to what is already an outstanding offering, setting us even further apart from our competitors.” . Graham and his team provide on-demand access to leading edge solutions, so our customers can transfer risk and capex.

Equipment 252

Equipment 2017 Customer Service Networking 252

Energage

APRIL 12, 2016

Top Workplace TMNA Shares Perspectives on Success. As we examine what creates great workplace culture in Top Workplaces , so much comes down to attitude that is cultivated, learned, and practiced. That’s certainly true at TMNA Services, LLC , an insurance services provider based in suburban Philadelphia.

Customer Service 53

Customer Service 2016 2012 International 53

Workplace Insight

NOVEMBER 30, 2023

On the flip side, many blue-collar roles – such as landscapers, mechanics, or construction workers – include manual labour or customer service elements that can’t easily be replicated by generative AI.

Medical 64

Medical Payroll Keyboards Restaurants 64

Success

DECEMBER 30, 2021

With decades of experience managing businesses in the private club industry, the Carpenters could write the book on providing premium customer service. Manager productivity hasn’t necessarily fallen off in the pandemic. A new dangerous trend emerged instead: managers focusing more on tasks than people.

Customer Service 264

Customer Service International Interviewing Health 264

BMT Office Administration

DECEMBER 5, 2022

If so, then you know how hectic project management can be at times, especially if you don’t have a centralized platform to keep track of your tasks. These frustrations are a big reason why project management software is so prevalent today, with literally dozens of apps available for keeping track of projects, tasks, and teams.

Project Management 64

Project Management Management Calendars Budget 64

Allwork

MAY 22, 2023

Guest Episode Video Transcript Miro Miroslavov CEO & Co-founder of OfficeRnD Miro Miroslavov, an accomplished entrepreneur and developer from Bulgaria, who founded OfficeR&D in 2015 with the aim of addressing the challenges of managing workspaces for rapidly growing, constantly changing companies.

2015 246

2015 AT&T 2019 Management 246

Workplace Insight

NOVEMBER 29, 2023

powered services are increasingly adopting animal representations, referred to as zoonotic design. Examples include Otter.ai (otter) and GoCharlie.ai (dog), which perform tasks traditionally completed by humans, such as transcribing meeting notes and providing customer service. powered services.

Customer Service 64

Customer Service Forms Promotion Management 64

LEADERASSISTANT.COM

OCTOBER 15, 2023

In this episode of The Leader Assistant Podcast, Elena talks about the good and bad of corporate culture, toxic workplaces, and maintaining confidentiality. So toxic workplaces, toxic environments, toxic people. But what some something on the flip side, not just men are managing or handling toxic situations. But be professional.

AT&T 81

AT&T Mentoring Gossip Confidence 81

Success

JANUARY 31, 2022

No longer a fringe activity but a permanent part of the modern workplace, side hustling brings troubling questions to leaders about their role in allowing or even encouraging their team to pursue side hustles—a term known as intrapreneurship. If you’re a leader at your company, consider the following.

Salary 264

Salary 2021 Skills Training 264

Allwork

JANUARY 6, 2023

million office complex project that would have been a center for customer service, client success, and an estimated 400 jobs. Today, almost 90% of our workforce is working fully remote or in a hybrid work environment, and workplace flexibility is essential to attracting and retaining our top talent,” Centene said in a press release.

UPS 317

UPS Expenses 2020 Customer Service 317

Ian's Messy Desk

OCTOBER 19, 2012

And whether you think your boss is brilliant or a bore, the fact is that you have to manage the relationship with your boss if you want to advance your career. Many of us give little thought to managing our supervisors. The workplace is fast-paced; it’s smart to take the intiative. Managing Up a bad boss (timesunion.com).

Learning 100

Learning Management Skills International 100

Success

MARCH 4, 2024

In this post, we’ll dive into books that speak to the three following categories: Books on personal habits, attitudes and approaches Mental health and work books Books for entrepreneurs Books for managers and founders Read on to discover 45 of the best professional development books. Professional development books for managers and founders 1.

UPS 228

UPS Social Media Etiquette Health 228

Workplace Insight

APRIL 25, 2023

Among parents considering a change of employment, a third (34 percent) would prefer self-employment if they were to change careers – ahead of retail (14 percent), healthcare (13 percent), education (19 percent) or other office work such as HR, IT and customer services (16 percent).

Customer Service 52

Customer Service Management 52

LEADERASSISTANT.COM

MARCH 19, 2023

In this conversation, Jessica talks about emotional intelligence, using technology like chatGPT at work, finding (and using) your voice, and being vulnerable in the workplace. Her passion lies in communication and how it can shape a company from the top down.

2021 86

2021 Restaurants Customer Service Budget 86

Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Businesspeople think these emotional stories are inappropriate in the workplace. My daughter literally screamed in horror before she managed to order her Popsicle.”.

2003 279

2003 Staples 2007 2013 279

Workplace Insight

OCTOBER 17, 2023

Integrating data from various departments and applying analytics produces customized reports that provide accurate, real-time insights. The implementation of embedded BI can also aid in improving customer service. Ultimately, this can lead to improved customer retention and acquisition.

Customer Service 59

Customer Service Environment Learning Management 59

Allwork

JULY 3, 2023

Guest Episode Video Transcript Jamie Hodari CEO and Co-founder of Industrious Meet Jamie Hodari, a visionary entrepreneur dedicated to redefining the modern workplace. As the CEO and co-founder of Industrious, Jamie has led his company to become the highest-rated workplace-as-a-service provider in North America. Are you ready?

AT&T 246

AT&T Environment 2017 Travel 246

The Small Business Blog

APRIL 20, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Women In The Workplace by Stefan Töpfer on Apr 20, 2010 This weekend I watched a debate on BBC televisions’ ‘The Big Questions’ about working mothers and their cost to small businesses. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100

Workplace Insight

MARCH 27, 2024

It identifies ‘routine cognitive’ tasks (such as database management) and ‘organisational and strategic’ tasks (such as scheduling or inventory management) as most exposed to generative AI, which can both read and create text, software code and data. These include secretarial, customer service and administrative roles.

UPS 52

UPS Policies Collaborate Restaurants 52

LEADERASSISTANT.COM

APRIL 2, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 68

Restaurants Customer Service Budget Training 68

On The Job

JANUARY 26, 2009

I feel for managers these days, I really do. Or, at least I feel for the good managers. The evil troll managers I don't really think about too much, because they're going to get theirs one day no matter what I think about them. The good managers know their people really well. I know they're losing sleep. Let me explain.

Management 100

Management Restaurants Stress Health 100

On The Job

JULY 8, 2015

is ranked among the top 25 Best Multinational Workplaces by Great Places to Work, but Unkovic says the company isn’t resting on its laurels and knows that it must keep its 75,000 worldwide workers engaged if the company wants to remain competitive and innovative. As a business manager, it’s critical that you understand people are your No.

Equipment 100

Equipment Customer Service Collaborate Forms 100

Office Dynamics

APRIL 2, 2015

If you are a manager reading this blog, check off the ones that apply to your administrative partner. Customer-service focused. Excellent time management skills. Taking baby steps is a good way to manage a big list of “must get better at” areas. This might give you an idea of areas that need to be developed.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100