LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes.

Restaurants 75

Restaurants Customer Service Budget Training 75

Success

SEPTEMBER 1, 2023

Did you improve a process that resulted in a clear desired outcome? Tell the same story on your profile and your resume Downs says that if a recruiter heads to your profile before or after an interview, they should see the same story told there, with matching education, credentials, organizations and more.

Resume 263

Resume Cover Letter Holidays Skills 263

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant.

Email 81

Email Management Restaurants Customer Service 81

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Recruit CRM

JANUARY 25, 2022

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? A recruitment automation software helps manage all recruiting tasks from sourcing candidates, building talent pools, and improving communication processes.

Agencies 65

Agencies Resume Social Media Job Hunting 65

Workplace Insight

JUNE 8, 2023

The survey of 2,000+ British employers also suggests that more than two thirds (69 percent) of businesses expect AI tools and technologies – including ChatGPT, Machine Learning and Virtual Reality – to have a positive impact on upskilling and reskilling, as well as on employee training (68 percent).

Skills 52

Skills Customer Service Training Interviewing 52

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

AT&T 246

AT&T Stress International Training 246

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

AUGUST 27, 2010

Service Untitled The blog about customer service and the customer service experience. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. A customer calls in with an order.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Photo credit of the B&H checkout process goes to me (I took the photo when I visited). Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki has also provided support to several other key executives and managed various teams within BCG’s South System, including the Visual Services team and the Houston EA/AA team. She mentors, trains, and coaches EA/AAs across the region. So I When interviewed, I don’t. While supporting J., I love where I’m at.

Management 98

Management AT&T 2018 Training 98

Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!   I'll also share that your customer service is fast! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. What the customer wanted was irrelevant. It is exciting to watch the process! It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Question: Do you have anything you want to add or anything that is relevant to mention about customer service for American Express? What do we have?

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

JANUARY 23, 2012

After interviewing Zappos CEO Tony Hsieh and seeing the company’s HQ outside of Las Vegas , I knew I wanted to learn more about the nuts and bolts and day-to-day operations of Zappos. To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team. Service Untitled: Okay.

Interviewing 40

Interviewing Training Phones Holidays 40

Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. If I were the customer – how would I feel about the sales process and the experience?

Customer Service 100

Customer Service 2009 2008 2010 100

Small Business CEO

DECEMBER 15, 2009

Do you find yourself spending time trying to figure out what happened to a customer’s order? Do your auditors want to see the details of how transactions were processed, including approval signatures? We all want to increase efficiency, and are often becoming more customer-driven. Customer applications (e.g.

Expenses 40

Expenses Equipment Payroll Customer Service 40

Service Untitled

FEBRUARY 7, 2012

This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here and part two here. ” Service Untitled: Interesting. Service Untitled: So empowerment is obviously critical to customer service.

Interviewing 40

Interviewing Phones Training Skills 40

Make or Break Moments

JULY 9, 2010

In those days computer work was primary composed of accounting processing on hand entered data punch cards. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr. Think for a moment about how far we have come with computers. They no longer require a full room but can be stored in your pocket.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

It is that relationship development that begins the process of building trust in the mind of the prospect and hopefully turns them into a customer. So does your website capture the attention of the reader and inspire them to call you so you can start to the process of building a relationship?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel? Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos?

Interviewing 40

Interviewing Customer Service Skills Goals 40

Make or Break Moments

JULY 13, 2010

Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 26, 2010

Carol Ross offers a pretty detailed article that will help you through the process of putting together an effective elevator pitch for your business in her article: Elevator Pitch. Do you have different elevator pitches depending on the situation? Or do you fly by the seat of your pants?

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 23, 2010

A quick glance through the applications let us know the process would be difficult as all of the students had a strong background. We may offer great products and services but are we PASSIONATE about how we help our customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 6, 2010

He helped his neighbor – and, in the process, made a fortune. Instead, Hamwi rolled up a waffle and plopped a scoop of ice cream on top, creating one of the world’s first ice-cream cones. While at the event I met some amazing women and reconnected with some I’d not seen in years.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Service Untitled

MARCH 21, 2011

Customer service is all about what the customer thinks when a business encounter is done. Customers are the ones who decide how much they want to spend, where they want to spend, and how they want to spend. Camaraza explained the company’s service ethos as related to their Customer Care Professionals.

Customer Service 40

Customer Service Interviewing Mentoring Training 40

Make or Break Moments

JANUARY 29, 2010

It was a fairly simple process and even included HTML code for spreading the word and creating cutsie REGISTER NOW boxes. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I sent them a message.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Keep me posted on your process. I’ve looked at it, and it has inspired me to move some things around on my to do list as well! Great post! Monique Deborah Chaddock Brown said, Thanks, Monique. That wasn’t my statistic but it sure was an eye opener. I’m going to work on mine this weekend. We’ll see how far we get.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

FEBRUARY 3, 2011

When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. Training facilitators will help agents show their appreciation of customers and the money travelers spend. What is bound to improve however is the emphasis on the customer service training.

Customer Service 40

Customer Service Travel Medical Retirement 40

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Where you can have those training opportunities, but the goal is not for me to provide every solution.

AT&T 72

AT&T Retirement Travel Networking 72

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Make employee engagement an important part of the process. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. Train them.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40