Catch Friday

OCTOBER 6, 2010

Social media can be your tool for minimizing the confusion of the public with any issue related to your business. When you practice active social media marketing or even active online public relations then you are taking active part in building and maintaining your business’ reputation online.

Social Media 40

Social Media Twitter Customer Service Facebook 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

OCTOBER 17, 2011

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? Good thing for social media and Twitter however, but will that solve all of the problems we can’t quite condense to 140 characters or less? photo credit: jeffkward.

Customer Service 40

Customer Service Purchasing Cubicle Social Media 40

Tips From T. Marie

DECEMBER 30, 2014

That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. When people read something from you, whether its a blog post, newsletter or even a social media post they expect it to be from you or at least someone within your company. Customer Service Goes SOCIAL.

2015 100

2015 Social Media 2014 Customer Service 100

Make or Break Moments

JUNE 9, 2010

I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I’ve bought furniture there before – a dining room set, some end tables, and I’ve been happy with the purchase. That’s him sitting in the new chair. He’s 19. He and I hadn’t talked price.

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. So have your purchased your name as a URL? Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

Social Media 40

Social Media Customer Service 2005 Twitter 40

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. They were all over the store and there were also well placed information booths where customers could ask questions. A system that makes special orders simple is a system that helps promote customer service.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. It is quite an experience. At least financially. When you make sales calls, leave your preconceptions in the car.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Isn’t the goal to make it easy for our customers/prospects to do business with us? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. As this piece points out ( [link] ) if you can’t deliver what customers want, you’ll lose out. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year ! Thanks for the mention!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

MAY 6, 2010

While people definitely do use Twitter to find out what people are having for dinner, where they’re going on vacation and the like, you can use Twitter to inform people about your business as well. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

JANUARY 25, 2010

As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they suggesting a second pair purchase? Were they asking questions about lifestyle? Were they making recommendations based on those facts?

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Leveraging the Power of Free Information Products to Attract and Win New Clients. Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Leveraging the Power of Free Information Products to Attract and Win New Clients. Easy-To-Implement System for Designing and Building a Winning WordPress Blog Site.

2010 100

2010 Training Skills Social Media 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that. Thanks for the great post!

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Still positive consumers like me are potential customers. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

APRIL 21, 2014

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Sadly however, technology does drive away some of our treasured private information.

Customer Service 40

Customer Service Purchasing Social Media AT&T 40

Service Untitled

NOVEMBER 19, 2010

The holiday campaigns have begun; sales all over television, billboards, and online social media. I want the contact information of a shopping site to be in plain view, and I look for their phone numbers and email contacts. I want information about the business. So as a seasoned shopper, I look to the companies I trust.

Holidays 40

Holidays Customer Service Social Media Confidence 40

Small Business CEO

JULY 1, 2013

Your potential clients eagerly punch in those buying keywords to actively seek your business and make their next purchase. You could consider the following strategies: Set up e-mail notifications on company social media accounts. Assign 1-2 (or more) members of staff to monitoring social media channels.

Google 40

Google Social Media Credit Card Agencies 40

Service Untitled

JULY 16, 2012

Buyers don’t always know what they want even though they may approach a particular product or service with interest, but if the buyer doesn’t follow through to the purchase, there arises the question of what happened and what did not occur that interfered with the sale.

Customer Service 40

Customer Service Purchasing Social Media Interviewing 40

Andrea Kalli

MAY 14, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. If you find this information helpful, I would love it if you wanted to put a link to this on your site. Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.]

Training 100

Training 2010 Social Media Microsoft Outlook 100

Andrea Kalli

APRIL 6, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. If you find this information helpful, I would love it if you wanted to put a link to this on your site. Even though these are affiliate links, I use or have purchased nearly all of the products and services listed below.

Email 100

Email Management Microsoft Outlook Social Media 100

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.

Gifts 280

Gifts Customer Service Policies Social Media 280

The Small Business Blog

NOVEMBER 15, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make sure they leave with the information they need. Work with your best customers to create a testimonial page that will sing the praises of your company.

2007 100

2007 2008 2009 2006 100

The Office Professionals Place

AUGUST 13, 2009

For more information on these certifications, click the link [link] 2. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Dewoun Hayes at worklifecoach@excite.com for more information.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make sure they know exactly how your products and services can help their business succeed. If only more people would learn the value in such information.

2007 100

2007 2008 2006 2009 100

Service Untitled

NOVEMBER 5, 2010

Customers of service industries will buy more from year to year, thus reducing costs because the repeat business of the client continues to help a business grow. In addition, there is the benefit of good publicity, social media, and word of mouth. Deliver on time, call back, email back, and solve problems.

Customer Service 40

Customer Service Social Media Training AT&T 40

Service Untitled

NOVEMBER 10, 2010

Instead of complaining to call centers, customers will just tell their friends of their bad experiences. For example, Joe Smith purchases a computer and two weeks later has a problem. Joe goes on forums and social media and puts out negative reviews. photo credit: Taylor Burnes. I use it as my search engine.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40