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We can have a dramatic impact on people’s lives with simple, small and cost-free changes

Workplace Insight

The insistence on a nine o’clock start is also associated with added costs in the forms of childcare and raised blood pressure. The daily experience of somebody traveling into Farringdon from Berkshire is very different to that of somebody who has a fifteen-minute walk in to work from home in Cheltenham. Yet still it persists.

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Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell. Chip is the author, with John R.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. Plus, it’s common for posts that offer value in the form of insightful, funny, uplifting or informational content to gain traction. But… it’s great for customer service and for live media.”.

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How to improve customer service in the digital world

Service Untitled

The conversion had been going on since 2008, and Wells Fargo promised to become more environmentally friendly and use less paper and forms. They also promised to have more in-house personnel to assist customers and to become more efficient. What if I was traveling and either lost my ATM card or didn’t remember my PIN?

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The “Secret” Customer Service Weapon for Small Technology Companies

Small Business CEO

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Your Roadmap to Effective Office Systems

All Things Admin

Procedures, forms, and checklists combine to create systems for how you get things done efficiently. Travel planning. Customer service. These batches create the segments or phases of the system where you can supplement even further with forms, templates, checklists, and more detailed procedures, if needed.

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Interview Questions and Answers for PAs, EAs and Admins Part 6

Practically Perfect PA

Can you give me an example of great customer service? This question could come in a few different forms but it ultimately relates to you doing something above and beyond your usual duties. I worked in customer service while at University so I have tons of answers relating to customer service from that role.