Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
LEADERASSISTANT.COM
JANUARY 14, 2024
In this episode of The Leader Assistant Podcast, Ciara talks about career paths for assistants, office politics, DEI for assistants, forming professional relationships, and perception vs reality when it comes to what an assistant’s job is.
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Success
MARCH 13, 2022
Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.
LEADERASSISTANT.COM
MAY 14, 2023
Annie Croner is the founder and CEO of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. Annie was originally on this show back in 2019 ( Episode 26 ), and I’m excited to have her back!
Ideas.Ted
JULY 8, 2021
The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.
Musings of a High-Level Executive Assistant
MAY 7, 2013
While you don’t see people smoking inside trains, smoking in restaurants, especially bars, is allowed. A majority of public restrooms (unless in a nice restaurant) in Japan do not have soap, paper towels, or even hand dryers. Free travel size tissues are handed out as a form of advertisement too. Exchange money at the airport.
Service Untitled
SEPTEMBER 25, 2009
Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Employees speak properly.
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