LEADERASSISTANT.COM

MAY 28, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She grew up in England but was always passionate about Europe and learning foreign languages. When she began her first full-time job in Disneyland Paris in 1999, she knew it was the beginning of a new life in France.

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2016 Restaurants Customer Service Budget 85

Success

OCTOBER 4, 2021

Listen to this week’s episode of the rich & Regular podcast about coping with financial fraud and continue reading below to learn how to protect yourself from online scams. . When in doubt, visit the legitimate website using a different browser window or search for the main customer service line. Listen to your gut.

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Small Business CEO

APRIL 26, 2011

We have all heard it said that a service by a particular business, when it exceeds your expectations, is done from the heart. I do not doubt that but it is also my belief that customer service is the heart of any business, no matter its size. Listen, learn and act accordingly. Not Listening or Just Pretending to Listen.

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The Small Business Blog

MARCH 21, 2010

Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.

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All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Everything is right there in your procedures manual! Procedure – A documented, step-by-step guide that tells someone how to complete a certain task or process.

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LEADERASSISTANT.COM

APRIL 16, 2023

Breaking Money Silence®: How to Shatter Money Taboos, Talk More Openly about Finances, and Live a Richer Life is Kathleen’s fifth book.

Negotiating 52

Negotiating 2019 International Restaurants 52

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&# Two enthusiastic thumbs up.

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Energage

APRIL 12, 2016

As we examine what creates great workplace culture in Top Workplaces , so much comes down to attitude that is cultivated, learned, and practiced. That’s certainly true at TMNA Services, LLC , an insurance services provider based in suburban Philadelphia. Internal Customer Service Focus.

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Small Business Labs

DECEMBER 16, 2014

Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages.    They also provide independent workers (and others) a way to upgrade their skill and/or learn new ones.  

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2015 Payroll Finance Skills 100

On The Job

JANUARY 19, 2012

But in this story I did for Gannett/USAToday, you'll see that it's to your advantage never to turn down a chance to learn something new. Among the most popular skills employers want are communication, writing, finance and customer service, he says. More training? Who has the time?

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Training Skills Mentoring Customer Service 100

The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.

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The Small Business Blog

MAY 13, 2010

It is difficult to say but in small business we can learn a lot abut the importance of public relations through this story. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It may seem obvious, but periodically asking a customer about how you or your service/product can help make their work-flow easier builds relationships. Number 3 is also especially relevant.

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The Small Business Blog

FEBRUARY 2, 2008

Now you can learn what went wrong and understand your business better, it will force you to rethink and face facts. You will be amazed what you can learn about the financial dynamic in your small business within one hour, that is often all it takes to get started. You can follow any responses to this entry through the RSS 2.0

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Small Business CEO

JANUARY 25, 2010

Make it easy for your customers, according their definition of easy. They will order more, and will continue to do business with you as they learn to rely on you as a data source. If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop.

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Credit Card Customer Service PDF Phones 40

The Small Business Blog

JANUARY 21, 2008

The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customer service right since it is often the main differentiator to bigger and/or cheaper competition.

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The Small Business Blog

FEBRUARY 21, 2010

That said, I’m a firm believer that a bit of ‘gut feeling’ on the right person goes a long way – I’ve hired many people over the years and sometimes the candidate who is ‘technically’ the best, doesn’t always fit in to the organisation – that’s just something you learn over time though.

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The Small Business Blog

JANUARY 31, 2010

Learn about how your company structure affects pay. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Research the going rate for CEOs in your industry.

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Success

JULY 20, 2023

Drawing on his 40-plus years with Wall Drug, and lessons he learned from older generations, Hustead shares advice for other small-business owners who may be tested by the next economic downturn or another unforeseen crisis. As a result, he began monitoring the company’s finances on a weekly basis.

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Restaurants Mentoring Finance 2002 170

The Small Business Blog

MARCH 2, 2010

Many small businesses struggle to find finance, especially with the financial climate being as decidedly frosty as it is at present. Jp14 Said on March 5th, 2010 at 10:36 pm Another common thing is to keep learning. Hiring people comes with fixed costs. If you can outsource work to freelancers, then do. Not an excuse not to succeed.

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The Small Business Blog

JULY 13, 2010

It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world. Digg Furl Netscape Yahoo!

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The Shrink for Entrepreneurs

APRIL 2, 2013

As a newbie entrepreneur faces the learning curve of a new business, specific advice doesn’t matter much. Moving forward, hitting obstacles and learning from firsthand experience is what counts. Trying to skip it, via outsourcing, robs you of the opportunity to learn what makes business work.

AT&T 40

AT&T Mentoring Customer Service Finance 40

The Small Business Blog

JANUARY 13, 2010

Although he never finished high school, Scudamore loves nothing more than learning. Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Today they have 95 franchise partners across North America and are in 47 of North America’s top 50 cities.

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The Small Business Blog

MARCH 14, 2010

Learn everything you can about your competition, their products and how they advertise. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 16, 2010

If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. Work out if these weaknesses will truly impact your business, and if there are ways to improve in these areas. Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 15, 2007

Cash-flow – compare your cash-flow fore-cast with the actual numbers on a regular basis and learn from it, it’s not about being spot on, but about knowing what happened so you can control it. Mark-up – make sure you review your mark-up on a regular basis to protect your margins. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 16, 2010

You might be surprised how much you can learn about your people and your business! when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. If you want them to be engaged, ensure that you’re engaged. Be accessible – today’s workers value face time.

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Service Untitled

FEBRUARY 29, 2012

Constantly you should be having interactions and it should just be a never–ending process of learning and growing and getting better and building relationships and having interactions, and that’s the type of environment we want to promote. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis.

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Interviewing Customer Service Skills Goals 40

The Small Business Blog

DECEMBER 20, 2009

If you are no longer personally growing and learning in your role it can cause your business to stagnate. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

NOVEMBER 8, 2009

Not only that, you have someone that is learning the latest and greatest tech practices. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Thanks for the list!

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The Small Business Blog

MAY 20, 2010

When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. Allow your staff time to come to you with ideas or questions; you’ll learn a lot about your business and might even discover an avenue you’d never thought of taking. Digg Furl Netscape Yahoo!

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The Small Business Blog

JULY 20, 2010

As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. Small business owners need to consider ‘online’ an extension of their market place and learn to communicate well within that environment.

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The Small Business Blog

NOVEMBER 9, 2009

No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Learn how your small business can capitalize on these unmet needs and find and master your own niche market. Digg Furl Netscape Yahoo!

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The Small Business Blog

JULY 27, 2010

For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it. Although these sectors will be crowded, at least there is a guaranteed market there for you to fight for a share. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 30, 2009

Lessons from recession will help SMEs’ future roadmap courage and… : Learning lessons from recession important for future upswing SMEs should graduate from growth by default. Plenty of Indianapolis-area companies are for sale. … Addressing the need gap of SMEs’ needing small funding, R. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

I look forward to reading your pitches, and learning more about your small businesses! do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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