Remove Customer Service Remove Facebook Remove Phones Remove Policies
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Prepare a strategy for social media customer service

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Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Can’t get much customer satisfaction with Facebook

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Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Facebook has no subscriptions, and it’s free.

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Getting back to the basics of effective customer service

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Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Put first things first and prioritize your tasks as to your customers.

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Employ more customer service options to provide a concierge level of excellence

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It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

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Is Using Social Media at Work a Good Idea?

On The Job

Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work. Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. They Twitter.

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Write The Best Job Descriptions In 7 Easy Steps | Free Templates

Recruit CRM

Apart from describing the tasks, talk about the leave policy, workplace bonuses, yearly paid leaves, vacation plans, health insurance, employee stock options etc. Excellent knowledge of different social media handles like Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media platforms.

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Self Defense for Admins

The Office Professionals Place

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100