More practical customer service training needed for Comcast

Dumb Little Man

There is no doubt once a customer has surmounted the difficult climb to the higher levels of Comcast customer service that supervisors beat the bushes down to make sure customer expectations are satisfied and even exceeded.

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.

Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process?

Top 6 Secrets To Great Customer Service

Small Business CEO

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers.

Getting back to the basics of effective customer service

Service Untitled

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing.

Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service.

Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations.

Prepare a strategy for social media customer service

Service Untitled

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. That’s where policy procedures come into play.

Building a business culture to deliver the best customer service

Service Untitled

These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?

Don’t expect customer service from your health insurance company

Service Untitled

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. So why is customer satisfaction so incidental to health insurance companies?

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# L.L.Bean ranks #1 in customer service L.L.

Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers. Liberal return policy.

Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Here are some criteria to consider: Stay away from those customer service representatives who respond negatively to customer demands.

2010 53

Using Twitter to get a company’s attention

Service Untitled

After Armstrong tweeted about his experience, a Southwest Airlines customer service representative contacted him and arranged to get the couple on the next flight out, and in their public statement said: “We reached out to apologize for this Customer’s experience.&#.

Educating the Virtual Assistant Marketplace

Denise Aday

I had a wonderful phone conversation with a prospective client today. As a small business owner and service provider to a number of clients however, I have set office hours M-F. Tags: uncategorized clients customer service policies virtual assistant Unfortunately, even though we seemed such a good fit otherwise, I may not be able to work with him due to an after hours access issue. As an entrepreneur, I often work many – and odd – hours.

2008 40

Your three-step blast-away to avoid freelancer burnout | Men With Pens

Men With Pens

They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Turn off the phone while working and don’t answer every call.

2010 77

How to deal with angry online customers

Service Untitled

No matter how hard any of us try to deliver the best products and the best service, something can always go awry. Take steps to resolve the problem in the future, but do something to assuage the anger and frustration of the customer. Communicate with your customers.

2011 62

Can’t get much customer satisfaction with Facebook

Service Untitled

Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Facebook has become a ubiquitous part of our national culture – like it or not.

Improving the online holiday shopping experience

Service Untitled

I want the contact information of a shopping site to be in plain view, and I look for their phone numbers and email contacts. Many of us shop at the last-minute, so customers want to be sure of time lines for delivery. Prominently display warranties and return policies.

Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2010 179

Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2010 151

Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2010 130

How To Choose the Best TENS Unit for Home Use

Dumb Little Man

So, what customers eventually do is upgrade their units to something better. Some of them even come with their own dedicated apps and downloading them on your phone can make it possible for you to control your session with just your handset. Customer Service.

2018 211

How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. 3 Simple Steps to Creating Your Own Customized Marketing Action Plan.

2014 230

Managing your boss’s schedule like a mega star

Practically Perfect PA

I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

2017 236

Managing your boss’s schedule like a mega star

Practically Perfect PA

I don’t know about you, but when I phone up to get a Doctor’s appointment, I am given a time slot and that is that. Okay, the reception staff at my local GP don’t have the best customer service skills, but I take the appointment I am given without much complaint!

2017 173

Ultimate travel itinerary

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. If your Director has a smart phone or tablet then do make use of online city guide apps.

Travel 179

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance.

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates.

2010 53

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Their website does not offer a customer service phone number.

How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

2009 143

Is Using Social Media at Work a Good Idea?

On The Job

Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better.

Grow Your Business With These Eight Processes Every Business Should Have

Productive & Organized

"  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers. Service or Product Line.   7 - Customer/Client Service.

2011 261

Self Defense for Admins

The Office Professionals Place

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. You must be able to communicate effectively with your colleagues, boss, and customers.

2009 163

Why People Want to Pay You More: 7 Reasons Doubling Your Rates Doubles Success

The Shrink for Entrepreneurs

Have half the customers at double the price or double the customers at half the price? Higher prices increase customer focus When you charge more, your customers pay more attention. Can you imagine the impact of this on the manufacturer’s guarantee policy?

2011 114

What's Your Business Personality? | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2010 179

Social marketing 101: respond to your customers about social issues too

Service Untitled

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue. Can’t get much customer satisfaction with Facebook Facebook has become a ubiquitous part of our national culture.

2012 52

High Performers Versus Low Performers - 7 Ways to Tell the Difference

Productive & Organized

Communicates with customers in a way that positively contributes to the achievement of team, office, and organization goals 2. Adheres to policies, procedures, and regulations in a way that positively contributes to the achievement of team, office, and organization goals 6. Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You?

2010 109

Service Untitled» Blog Archive » Minimum Service Charges

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

2009 40

Takeover Disasters | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2008 205

Small Business News World Round-up – 2009/12/08

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2009 164

Small Business World News Round-up - 2009/11/10

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2009 158

Apple – the customer support nightmare – Part II: The Criminal.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

2007 130