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The attitude of customer service

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Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.

2011 25

Making sure you receive great customer service

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So does getting angry and raising your voice get one better customer service? Did the clerk at the store sell you the wrong sized drill?

2012 28

Is customer service more about loyalty or preventing frustration?

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Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition.

2013 30

Consumer Reports says Apple does customer service better

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The ultimate success of a company is predicated on exceptional customer service experiences. P PROBE. P PRESENT. L LISTEN. E END.

2013 24

Ease up on customer service demands during inclement weather

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It is the responsibility of airlines and other services to safely operate during severe weather and emergency conditions. Call reservations.

2014 23

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery.

Customer service actions to guarantee repeat business

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Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Share This.

When a customer service representative is limited to talk time

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So is each customer service agent in this very confusing section of mortgage modifications only allotted ten minutes to answer customer questions?

Customer service at “stake” at Morton’s Steakhouse?

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Over delivery of such a service isn’t even financially practical, and it is truly unbelievable and much too transparent a publicity stunt.

When businesses decide to neglect customer service

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Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment?

Employee recognition beneficial to customer service

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If you’re in business, you’re in customer service, and direct employee satisfaction and customer satisfaction are ultimately intertwined.

Of car dealerships and customer service

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Part of the criteria used to measure customer satisfaction were the “touch points&# of people, presentation, process, product, and price.

Don’t hold back AT&T customer service agent

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Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

How to keep your customers from leaving you

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These are the customers that silently move away from you and are welcomed with open-arms by the competition. photo by: Itiro.

2012 34

Avoid costly mistakes by creating a better call center for customers

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Here are some suggestions: Don’t outsource your company service outside of the United States. Why do customers want to keep coming back?

2013 24

How customer engagement transcends the sale

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The relationship an organization has with a customer ideally transcends the sales transaction. photo credit: dmott9.

2011 22

Making it easier for customers to be right

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Some companies repeatedly fail at customer service, because of inconsistencies. It doesn’t end with a refund or an apology.

2014 11

More to customer loyalty than just having a great product

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At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

2013 18

The Mercedes Benz customer experience shines

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Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW. photo credit: DomSupra.

2011 13

Don’t call them complaints – call it “feedback”

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Customer feedback should be revered by business owners. Customers really don’t care why it happened; they just want you to fix it.

2011 15

Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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Stores need to give customers what they want and make the experience pleasant if they want to see these same people post holiday time.

2013 13

Customer service actions to guarantee repeat business

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Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

What customers don’t forget about service

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The top companies never create doubt with their customers. Radio Shack never asked me for any customer feedback; they just exchanged the phone.

2011 11

Increase customer loyalty by improving your brand

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There are a lot of successful businesses that are not the largest or the least expensive in what they sell. So what makes customer loyalty?

2011 18

Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? I’m looking forward to a great year of customer service.

Service Untitled» Blog Archive » Working on customer service skills

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Service Untitled The blog about customer service and the customer service experience. photo credit: TheTruthAbout.

Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

Also, on the “Contact Us&# page, give customers an idea of what to expect when they contact you via a particular method.

2011 16

“To Serve Man” – a critical look at customer service

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and brought up some interesting points about customer service and the lack thereof. They then charged me for the ‘stopped check.’

Raising the bar for lawyers and customer service

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Do you think lawyers conduct surveys about customer satisfaction ? That kind of service didn’t arbitrarily just happen.

Making better business by exceeding customer expectations

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Most of us are busy setting appropriate expectations for our customers. So how does this effect customer expectations?

2011 13

Customer service expectations for the medical community

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Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# Have a friendly, inviting waiting room. At a local.

Can we increase customer loyalty?

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Customer loyalty is an integral part of doing business, but what precisely is involved? Better yet, how do customers become loyal?

2011 15

Service with a snarl: What to look for and how to avoid it

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No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Is there an apology for making us wait?

CRM and The Ecosystem – External Collaboration System Coexistence

Small Business CEO

A CRM system is an expensive investment. Add to it the additional expense of training and deployment of the system through the organization.

Service Untitled» Blog Archive » Impact of poor customer service.

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Service Untitled The blog about customer service and the customer service experience. Will it work? billion.

Customer surveys can make a difference in business

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Feel free to use a few open-ended questions and ask customers what your company could do to earn the highest rating.

Customer advisory boards help to gain valuable insight

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Now the most important part, however of establishing a Customer Advisory Board lies with the choices of the representative group of customers.

Inexpensive customer surveys can provide valuable feedback

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At one time only large organizations could afford the expense of customer surveys. Where else do you buy similar supplies?

Control Expenses – Automate Process Through Workflow Software

Small Business CEO

Do you find yourself spending time trying to figure out what happened to a customer’s order? Customer applications (e.g.