Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Without the correct customer service tools, it can be diffficult for any small business to cope. This is especially difficult if you share customer service responsibilities with other members of staff.

The attitude of customer service

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Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

BMW modeling customer service innovations after Apple

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Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers to figure out what they need or really want. British Airways has initiated a new customer service program called.

When businesses decide to neglect customer service

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Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? Even in huge industries, the cost of keeping existing customers is still far less expensive than recruiting new ones.

How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Is customer service more about loyalty or preventing frustration?

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Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Should we forget about raising satisfaction scores and just try to avoid the lowest scores so as not to lose customers?

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Let’s face it – without customers there is no business. The experiences however, remind me of what world-class service can offer.

Ease up on customer service demands during inclement weather

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It is the responsibility of airlines and other services to safely operate during severe weather and emergency conditions. Businesses that stay open during harsh conditions often have employees who have risked their own safety and comfort to provide necessary services.

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Customer service at “stake” at Morton’s Steakhouse?

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Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. Customer Satisfaction Customer Service Customer Service Experience

Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s.

When a customer service representative is limited to talk time

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Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment.

Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers.

Service Untitled» Blog Archive » Working on customer service skills

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Service Untitled The blog about customer service and the customer service experience. The second customer is a young, good-looking man dressed in an expensive business suit and says, “Excuse me, but I need to get into my safe deposit box immediately.&#

“To Serve Man” – a critical look at customer service

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and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page.

Raising the bar for lawyers and customer service

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Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. That kind of service didn’t arbitrarily just happen.

Don’t hold back AT&T customer service agent

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Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive.

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Customer service expectations for the medical community

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Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# Hasn’t the time element always been one of the biggest complaints of medical services? My decision for not going to the local emergency room was the traditional lengthy wait time and the expense.

Employee recognition beneficial to customer service

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If you’re in business, you’re in customer service, and direct employee satisfaction and customer satisfaction are ultimately intertwined. The selection of gifts is based on your anniversary date, extra service, and your work evaluations.

Beyond Office Hours: How a Virtual Receptionist can Help You Win More Business

Small Business CEO

This is a big problem considering there are only so many hours in the day to get everything done, and still ensure 100% customer satisfaction. A virtual receptionist adds a level of flexibility to your customer service plan, enabling you to take only the most important calls, and even allowing you to keep your phone lines open for calls long after the business closes for the day.… … Customer Service Management cut expenses virtual receptionist

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Service Untitled» Blog Archive » Impact of poor customer service.

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Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Control Expenses – Automate Process Through Workflow Software

Small Business CEO

Do you find yourself spending time trying to figure out what happened to a customer’s order? We all want to increase efficiency, and are often becoming more customer-driven. Some examples: Customer service calls need to record details about the call and any follow up.

Making it easier for customers to be right

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Customers aren’t always right, but outstanding customer service representatives who can say yes to correct service issues are more likely to garner support and help an organization recover from mistakes.

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More to customer loyalty than just having a great product

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Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. What has commonly happened however, is the obsession with finding new customers.

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Avoid costly mistakes by creating a better call center for customers

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Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help.

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The Mercedes Benz customer experience shines

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The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

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Service Untitled» Blog Archive » Attitude makes the difference in.

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Service Untitled The blog about customer service and the customer service experience. A seller appears at the reception desk for a 3:00 appointment to close title on her home, notably the most expensive transaction she has ever done in her life.

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What customers don’t forget about service

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The top companies never create doubt with their customers. They provide flawless service of the highest caliber thus creating high levels of customer trust. So when a company’s product or service department goes awry, it’s likely to cause a cosmic stir.

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Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain customer loyalty even after the last ornaments have been neatly tucked away?

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CRM and The Ecosystem – External Collaboration System Coexistence

Small Business CEO

Companies using CRM and MA systems to engage in ecosystem collaboration have not been able to achieve the desired target as these are customer-centric sales and marketing tools. A CRM system is an expensive investment. Customer Service Entrepreneurs Marketing customers software

Don’t call them complaints – call it “feedback”

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Customer feedback should be revered by business owners. What better way to find out if you are continuously meeting the needs of your customers in the most efficient and best respected ways? Customers really don’t care why it happened; they just want you to fix it.

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Customer surveys can make a difference in business

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If you never measure how well your business products or your services affect your customers, chances are you may have lost customers, your reputation may have suffered, or negative word of mouth might have dried up your referral lists.

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Service with a snarl: What to look for and how to avoid it

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No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person.

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How customer engagement transcends the sale

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The relationship an organization has with a customer ideally transcends the sales transaction. After all, we know when we have satisfied a customer with our product or service because they have what they want. From the very beginning, listen to what your customer is saying.

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Service Untitled» Blog Archive » Employing company vision in.

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Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?

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How to keep your customers from leaving you

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A surprisingly high statistic from the Research Institute of America (RIA) states an average business will never hear a word from 96 percent of their unhappy customers whose complaints range from poor service, rudeness, to discourteous treatment.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Customer Service contact software

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What surveys can teach us about our customers

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Some critics say that customer satisfaction surveys are merely retailer popularity contests, but I disagree. In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers.

2011 52

Small Businesses and Shipping Providers: What Are the Options?

Small Business CEO

Depending on the industry, small businesses usually depend on logistics and shipping services at some point. If a business is too small to employ accurate and timely shipping services, it might be better to outsource the work.

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