Customer Service, Events, Learning and Training - Administrative Professionals Pulse

7 Customer Service Books to Help You Level Up Your Business

Success

OCTOBER 5, 2021

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

Customer Service

Customer Service UPS Social Media 2021

Aiming Higher: Strategies to Advance Your Community Manager Career in Coworking Spaces

Allwork

SEPTEMBER 7, 2023

In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service. Investopedia recommends that every entrepreneur should possess the following five skills: Communication, sales, focus, ability to learn, and business strategy.

Management

Management Salary Skills Social Media

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

LEADERASSISTANT.COM

JANUARY 7, 2024

She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Customer Service

Customer Service Restaurants Budget Environment

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

AUGUST 27, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Sarah talks about the challenges and rewards of being an EA, learning to adapt, and the importance of having fun with colleagues to cultivate a thriving culture. Sarah Abbott is executive assistant to the CEO, CFO, and GC at Utz Brands.

Customer Service

Customer Service Restaurants Budget Interviewing

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

JANUARY 14, 2024

Ciara Trotman is an executive assistant and event planner with over 20 years of experience in corporate finance and big box technology. LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. –

Forms

Forms Finance Restaurants Customer Service

The Ultimate Handbook for Remote Work from Home Jobs

Allwork

FEBRUARY 13, 2024

Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. Industries such as information technology, healthcare, education, marketing, and customer service are just a few domains where remote work flourishes.

Salary

Salary Lifestyle Customer Service Skills

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

LEADERASSISTANT.COM

JANUARY 28, 2024

LEADERSHIP QUOTE If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader. She believes in creating environments where everyone can learn and thrive, and her coaching approach is rooted in these values.

Restaurants

Restaurants Customer Service Budget Training

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

OCTOBER 1, 2023

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

Administrative Professionals

Administrative Professionals Restaurants Training Customer Service

Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

NOVEMBER 19, 2023

Jared is also a TED speaker, 3x award-winning author, and USA Today’s “Most Connected Millennial” who has helped organize hundreds of events for over 30,000 attendees. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

2015

2015 Networking 2013 Restaurants

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. LEADERSHIP QUOTE Allow your team to fail fast and successes will come even faster.

Email

Email Management Restaurants Customer Service

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna Clayton worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Chynna graduated from University of Florida with a B.S.

Restaurants

Restaurants Travel Customer Service Stress

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

LEADERASSISTANT.COM

JANUARY 21, 2024

––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Networking

Administrative Professionals Conference or Training Event Travel Tips

Office Dynamics

MARCH 20, 2012

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation.

Administrative Professionals

Administrative Professionals Travel Training Restaurants

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

LEADERASSISTANT.COM

DECEMBER 17, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Networking

Ep 248: Cathy Rong – Chief of Staff for Questlove

LEADERASSISTANT.COM

DECEMBER 3, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Networking

Networking Restaurants Customer Service Budget

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

LEADERASSISTANT.COM

NOVEMBER 12, 2023

––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Management

Management Restaurants Customer Service Budget

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

LEADERSHIP QUOTE If service is beneath you, leadership is beyond you. CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

2019

2019 2015 Restaurants Customer Service

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

JULY 30, 2023

In a hybrid context, arranging and running lunch and learn events. In this role Yolanda is focused on supporting her executive and his directs by learning about the business needs, connecting with her executive’s directs and attending meetings to stay tuned to what her team and organization needs.

Mentoring

Mentoring Training Networking Restaurants

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

LEADERASSISTANT.COM

NOVEMBER 5, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals Restaurants 2023 Networking

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Mentoring Customer Service Budget

What I Learned From 450 Revolutionary Assistants in Las Vegas

Office Dynamics

NOVEMBER 22, 2016

It was the first time my company OfficeTeam was participating in the event. So did the revolutionary event live up to its billing? Continue pursuing opportunities to learn and be challenged. We’re all fortunate to have training pioneers like Joan and her team in the corner for administrative professionals.

OfficeTeam

OfficeTeam Learning Administrative Professionals Customer Service

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

DECEMBER 31, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

IAAP

IAAP Administrative Professionals Restaurants Customer Service

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

Goals

Goals 2004 Restaurants Equipment

Travel Tips for Your Administrative Professionals Conference or Training Event

Office Dynamics

MARCH 20, 2012

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation.

Administrative Professionals

Administrative Professionals Travel Training Restaurants

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

MARCH 12, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Management

Management 2009 Restaurants Customer Service

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

MARCH 26, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Gifts

Gifts Medical Networking Restaurants

9 Proven Strategies to Grow Coworking Membership Sales

Allwork

JUNE 29, 2023

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.

Social Media

Social Media 2025 Collaborate Promotion

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

LEADERASSISTANT.COM

MAY 21, 2023

The diversity of her position offers her learning opportunities as and she supports and collaborates with C-Suite level executives, upper management and colleagues. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

DECEMBER 10, 2023

There, she mentors and trains over 12 executive and senior administrative assistants. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Confidence

Confidence Management Restaurants Mentoring

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

LEADERASSISTANT.COM

JULY 16, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

LEADERASSISTANT.COM

AUGUST 13, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Management

Management Restaurants Customer Service Budget

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

LEADERASSISTANT.COM

AUGUST 20, 2023

LEADERSHIP QUOTE When I dare to be powerful, to use my strength in the service of my vision, then it becomes less and less important whether I am afraid. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

Stress

Stress Restaurants Customer Service Budget

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

LEADERASSISTANT.COM

FEBRUARY 19, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2004

2004 2019 Administrative Professionals Restaurants

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

LEADERASSISTANT.COM

JUNE 25, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

JULY 9, 2023

David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com. David lives in St.

Management

Management 2014 2017 2006

Anastasia Penright – CEO at Respect My Voice | Leaders: Create a Drama Free Workplace

Allwork

MARCH 4, 2024

Her dedication to fostering positive workplace relationships and resolving conflicts shines through her career, which also includes hosting financial literacy events and speaking at theme conferences. What you’ll learn Master conflict resolution skills for a harmonious workplace dynamic. And so I interned there.

AT&T

AT&T Stress International Training

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

LEADERASSISTANT.COM

MAY 28, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She grew up in England but was always passionate about Europe and learning foreign languages. When she began her first full-time job in Disneyland Paris in 1999, she knew it was the beginning of a new life in France.

2016

2016 Restaurants Customer Service Budget

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

MAY 14, 2023

To learn more about Annie and Whole Assistant, please visit WholeAssistant.com. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Confidence

Confidence Interviewing 2019 Restaurants

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

LEADERASSISTANT.COM

JUNE 11, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

APRIL 30, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Agencies

Agencies Interviewing Restaurants Customer Service

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

LEADERASSISTANT.COM

MARCH 19, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

2021

2021 Restaurants Customer Service Budget

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

LEADERASSISTANT.COM

MARCH 5, 2023

Following her retirement from military Service, she started a one-woman business providing virtual administrative support to retired General Officers and independent consultants in the defense industry. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

Administrative Professionals

Administrative Professionals Retirement Restaurants Travel

7 Customer Service Books to Help You Level Up Your Business

Aiming Higher: Strategies to Advance Your Community Manager Career in Coworking Spaces

Trending Sources

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

The Ultimate Handbook for Remote Work from Home Jobs

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

Ep 246: Jared Kleinert – CEO of Offsite

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

Administrative Professionals Conference or Training Event Travel Tips

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

Ep 248: Cathy Rong – Chief of Staff for Questlove

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

What I Learned From 450 Revolutionary Assistants in Las Vegas

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

Travel Tips for Your Administrative Professionals Conference or Training Event

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

9 Proven Strategies to Grow Coworking Membership Sales

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

Anastasia Penright – CEO at Respect My Voice | Leaders: Create a Drama Free Workplace

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

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