LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 75

Restaurants Customer Service Budget Training 75

Success

SEPTEMBER 1, 2023

Did you improve a process that resulted in a clear desired outcome? Tell the same story on your profile and your resume Downs says that if a recruiter heads to your profile before or after an interview, they should see the same story told there, with matching education, credentials, organizations and more.

Resume 264

Resume Cover Letter Holidays Skills 264

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image. Join my email list here if you want to get an email when a new episode goes live.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Recruit CRM

JANUARY 25, 2022

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? A recruitment automation software helps manage all recruiting tasks from sourcing candidates, building talent pools, and improving communication processes.

Agencies 65

Agencies Resume Social Media Job Hunting 65

Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!   I'll also share that your customer service is fast! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Recruit CRM

SEPTEMBER 29, 2021

Talented recruiters can provide candidates with a positive experience and bring in excellent new hires during the recruitment process. These gaps can be mitigated by having go-to resources and knowledge repositories for everything related to the agency's guidelines, resources, sourcing lists and questions that can be asked in interviews.

Agencies 52

Agencies Training Mentoring Confidence 52

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

AT&T 245

AT&T Stress International Training 245

Recruit CRM

SEPTEMBER 29, 2021

Talented recruiters can provide candidates with a positive experience and bring in excellent new hires during the recruitment process. These gaps can be mitigated by having go-to resources and knowledge repositories for everything related to the agency's guidelines, resources, sourcing lists and questions that can be asked in interviews.

Agencies 56

Agencies Training Mentoring Confidence 56

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.

Customer Service 100

Customer Service 2009 2008 2010 100

Musings of a High-Level Executive Assistant

AUGUST 19, 2013

Can you possibly write a blog piece on how to know the red flags/warning signs in an interview of a second assistant? She interviewed well! Interviews are tricky because no one will admit or see themselves as NOT a team player or admit to being difficult. By testing skills (see below link) and really good interview technique.

Interviewing 40

Interviewing Resume Skills Promotion 40

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. It is that relationship development that begins the process of building trust in the mind of the prospect and hopefully turns them into a customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos?

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

FEBRUARY 7, 2012

This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here and part two here. ” Service Untitled: Interesting. But they have to have an expectation of doing on average, a certain number of emails an hour.

Interviewing 40

Interviewing Phones Training Skills 40

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

It was a fairly simple process and even included HTML code for spreading the word and creating cutsie REGISTER NOW boxes. The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 25, 2010

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel? Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What do they say?

Phones 100

Phones Customer Service 2009 2008 100

LEADERASSISTANT.COM

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live. I love where I’m at.

Management 98

Management AT&T 2018 Training 98

Small Business CEO

DECEMBER 14, 2012

Knowing their problems and/or questions matter and that help is conveniently available is significant for many of the shoppers interviewed. Queries might seek general information but also benefit shoppers addressing processing challenges, returns and even post-purchase support. Chat is like “good old-fashioned” customer service.

Customer Service 40

Customer Service Interviewing Phones Purchasing 40

Musings of a High-Level Executive Assistant

JULY 18, 2013

I got an email from “CT.” I am trying to get hired by a company and have been on two separate interviews with different departments and I have finally decided that I am needing to tailor my interview to the position these executives hold. I wanted to thank you again for the opportunity to interview with you.

Interviewing 40

Interviewing Email Customer Service Budget 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break. So what do I write?

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Customer retention strategies are an ongoing process. Are they friendly?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Set up interviews. Talk to potential customers.

Social Media 288

Social Media Email Google Interviewing 288

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

AT&T 72

AT&T Retirement Travel Networking 72

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary.

Temping 40

Temping Cover Letter Interviewing Resume 40

The Small Business Blog

MAY 20, 2008

This would save time and cut down on the level of involvement you would need to have in the process. I don’t feel a CV will get you a job – but it will get you an interview. Another option would be to develop a questionnaire page on your website which would allow the client to enter all the details you will need.

UPS 100

UPS 2008 2007 2009 100

Recruit CRM

AUGUST 20, 2021

There's no doubt in the fact that Recruit CRM has the power suit to help your recruitment agency grow by optimising the hiring process. In my career, they would rank as the best ever in customer service. Worried about duplicate candidate records in this process? I hope I can get my company to their level."

Agencies 87

Agencies Social Media Resume UPS 87

Recruit CRM

JANUARY 10, 2022

Understanding the different solutions and deciding on the tools you need for your recruitment needs can be a tricky process. It assists in improving the recruitment process, enabling you to connect with and hire more qualified candidates. Therefore, it’s essential to know your current process thoroughly.

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Customer service must go above and beyond what the end-user might expect.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Make or Break Moments

FEBRUARY 1, 2010

Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list. One of the most important elements in the sales process is establishing and building rapport with your prospect or client. When you have rapport, the sales process moves forward easily.

Customer Service 100

Customer Service 2010 2009 2008 100

Men With Pens

JUNE 27, 2010

Your positive outlook, your attitude, and your customer service takes a hit. Things I didn’t get done that day, emails I meant to send, bills I haven’t paid, posts I haven’t written, product launch process – they all keep me awake in the wee small hours. Srinivas Rao´s last blog.

2010 40

2010 AT&T Health Stress 40

Make or Break Moments

APRIL 17, 2010

I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application. I would need to get my magnifing glasses to even begin the process. Hey, it was free, it’s Saturday, what else do I have to do with my time? I literally laughed out loud.

Customer Service 100

Customer Service 2009 2008 2010 100

Recruit CRM

AUGUST 10, 2020

Preparing a candidate for the selection process with a client is the ‘last mile’ effort for any recruiter. Many times ‘good’ candidates are clueless on selection processes and how to face them. Before a Job Interview. Prepare a list of questions that you may like to ask the interviewer. Dress code if any for the process.

Interviewing 52

Interviewing Salary Resume Negotiating 52

Recruit CRM

NOVEMBER 8, 2021

An Applicant Tracking System (ATS) simplifies the hiring process for any agency recruiter and HR department. The resume gets first processed by an ATS. Its main task is to bring to light only the topmost candidates for interviews. Ever wondered why recruiters do not even see 70% of the resumes ? billion dollars by 2023?

Resume 69

Resume Agencies Social Media Interviewing 69

Success

MARCH 4, 2024

Essentialism: The Disciplined Pursuit of Less By Greg McKeown You won’t fulfill your dreams, change the world or make an impact if you’re simply reacting to everyone else’s expectations and requests through a bombardment of emails, meetings, calls and commitments. This isn’t the way it has to be, or even the way it always was,” Dignan writes.

UPS 290

UPS Social Media Etiquette Health 290