LEADERASSISTANT.COM

MAY 14, 2023

Well, not only do I interview Annie in this conversation, but she also interviews me. Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. You can email me at podcast@leaderassistant.com.

Confidence 80

Confidence Interviewing 2019 Restaurants 80

LEADERASSISTANT.COM

MARCH 12, 2023

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. Join my email list here if you want to get an email when a new episode goes live. It’s about having all the right questions.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

AUGUST 20, 2023

Victoria also has career experience in the tech industry. Victoria’s Email -> victoria@phoenixhydrogen.com ABOUT VICTORIA Victoria Leech is the Chief of Staff at Phoenix Hydrogen, a Hydrogen Infrastructure company. Join my email list here if you want to get an email when a new episode goes live.

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

JUNE 18, 2023

In this episode of The Leader Assistant Podcast , Janice talks about working with founders, remote work as an assistant, aspiring to be a chief of staff, and working in the cryptocurrency industry. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

2019 77

2019 Restaurants 2020 Customer Service 77

LEADERASSISTANT.COM

MAY 21, 2023

Yvette Nieves has been an Executive Assistant for 25+ years in multiple industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

AUGUST 6, 2023

Her solid business acumen, unwavering curiosity, and genuine passion for employee culture provide her the ability to fill any gaps necessary for a team’s success, and with over two decades of experience leading teams across varying industries and businesses, she has a wealth of tools, resources, and experiences to draw from.

AT&T 75

AT&T Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

JULY 23, 2023

Michelle has built a strong reputation as a confident, experienced Administrator who is committed to improving and elevating the EA industry. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com. Either way, I’d love to hear from you!

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

LEADERASSISTANT.COM

MARCH 5, 2023

Following her retirement from military Service, she started a one-woman business providing virtual administrative support to retired General Officers and independent consultants in the defense industry. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

Administrative Professionals 84

Administrative Professionals Retirement Restaurants Travel 84

LEADERASSISTANT.COM

DECEMBER 17, 2023

Leslie Martinez is a longtime executive assistant in the financial services industry, and is passionate about helping EAs. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

MAY 28, 2023

During her career, Jennifer has assisted high level executives in a variety of industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2016 85

2016 Restaurants Customer Service Budget 85

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting. Join my email list here if you want to get an email when a new episode goes live.

Goals 74

Goals 2004 Restaurants Equipment 74

LEADERASSISTANT.COM

DECEMBER 3, 2023

Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries. Join my email list here if you want to get an email when a new episode goes live.

Networking 78

Networking Restaurants Customer Service Budget 78

Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Allwork

AUGUST 14, 2023

Discover how he’s shaping the industry with his deep understanding of financial approaches and the power of collaboration. Develop robust connections within your industry and beyond, propelling your career. Relish the triumph of effective collaboration in the industry. And so we’ve used technology a lot.

Management 174

Management AT&T Equipment Environment 174

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Recruit CRM

SEPTEMBER 29, 2021

Most importantly, make sure that your mentors are constantly updated about the latest trends and strategies in training and the recruitment industry to keep your training relevant to changing times. Recruiters need to know where to find them before engaging in any cold-calling, emailing, or other interactions with potential candidates.

Agencies 56

Agencies Training Mentoring Confidence 56

Success

MARCH 4, 2024

Essentialism: The Disciplined Pursuit of Less By Greg McKeown You won’t fulfill your dreams, change the world or make an impact if you’re simply reacting to everyone else’s expectations and requests through a bombardment of emails, meetings, calls and commitments. This isn’t the way it has to be, or even the way it always was,” Dignan writes.

UPS 290

UPS Social Media Etiquette Health 290

Recruit CRM

SEPTEMBER 29, 2021

Most importantly, make sure that your mentors are constantly updated about the latest trends and strategies in training and the recruitment industry to keep your training relevant to changing times. Recruiters need to know where to find them before engaging in any cold-calling, emailing, or other interactions with potential candidates.

Agencies 52

Agencies Training Mentoring Confidence 52

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

AT&T 241

AT&T Stress International Training 241

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Customer service must go above and beyond what the end-user might expect.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Musings of a High-Level Executive Assistant

AUGUST 19, 2013

Can you possibly write a blog piece on how to know the red flags/warning signs in an interview of a second assistant? She interviewed well! Interviews are tricky because no one will admit or see themselves as NOT a team player or admit to being difficult. My team has hired a second assistant who does the complete opposite.

Interviewing 40

Interviewing Resume Skills Promotion 40

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? Best selling author – noted speaker – he is a gem in the industry of marketing and social media. com as my email address). Only problem is – I don’t know Sheila to give her a recommendation.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Success

FEBRUARY 15, 2022

With being Tier 1 rated with the Jewelers Board of Trade, she has become known as one of the most trusted business owners in the jewelry industry. Astaraee has truly enjoyed creating lifelong relationships with her customers, as she values these relationships and is thankful for all the love and support she has received through the years.

Mentoring 312

Mentoring International 2021 Social Media 312

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. Avoid jargon. Keep that in mind – don’t assume they know what you are talking about.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

Small Business CEO

DECEMBER 14, 2012

Knowing their problems and/or questions matter and that help is conveniently available is significant for many of the shoppers interviewed. The individuals that were interviewed outlined a multitude of reasons why chat is their preferred form of communication with the retailers they shop. Shoppers can multi-task when chatting.

Customer Service 40

Customer Service Interviewing Phones Purchasing 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. A lot of companies are in fiercely competitive industries.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. The charges will begin August 1st.

Customer Service 40

Customer Service Travel Policies AT&T 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

Her strong work ethic and her own experience as an executive assistant in the corporate world has formed her into the leader she is today in the staffing and marketing industry. Join my email list here if you want to get an email when a new episode goes live. In what industry? Jeremy Burrows 3:57 Nice. Like, did you work?

AT&T 72

AT&T Retirement Travel Networking 72

Musings of a High-Level Executive Assistant

OCTOBER 8, 2013

The entertainment industry is mostly in Los Angeles, but pockets do exist elsewhere in the nation so you will see a fluctuation. So, to find a great EA, find someone young, new to the industry, or looking to switch fields - they will be greener, hungrier, and hopefully more passionate than anyone just looking for any job.

Salary 40

Salary Customer Service Promotion Calendars 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

LEADERASSISTANT.COM

OCTOBER 15, 2023

Elena has had the pleasure of working with some of the top executives across multiple industries. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

AT&T 81

AT&T Mentoring Gossip Confidence 81

Recruit CRM

AUGUST 10, 2020

So, if a candidate is applying for a ‘customer service’ job, she needs to highlight in the resume , similar jobs held before or even the ‘service’ or ‘support’ aspect of other jobs held earlier. Before a Job Interview. Know details about the industry & competitors. for the Interview. Preparation.

Interviewing 52

Interviewing Salary Resume Negotiating 52

The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. My argument is the mass media has perpetuated and hindered public and small business (within the service industry mainly) spending. My email address is Patrick(at)PMJohnson.com.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 20, 2008

I don’t feel a CV will get you a job – but it will get you an interview. It’s a growing industry but quality is not at best with most of the websites available online. The amount of CVs I have seen with spelling mistakes and sometimes just poor presentation is extremely high. Chris Burgoyne www.loan-machine.co.uk

UPS 100

UPS 2008 2007 2009 100