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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   The news hit me like a lead brick.  iTunes [link].

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Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

LEADERASSISTANT.COM

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. This organization helps 30 rural hospitals in Colorado, Utah, and Michigan find collaborative solutions, including resource sharing, to help save its members money to keep healthcare in rural communities local and sustainable.

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Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

LEADERASSISTANT.COM

CONNECT WITH CAROLINE Caroline on LinkedIn A couple of Caroline’s favorite resources: Harvard Business Review article about valuing and protecting your time -> Who’s Got the Monkey? LEADERSHIP QUOTE Keep your friends close, and your enemies closer… in the warmest and most positive way!

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Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

LEADERASSISTANT.COM

Michelle Motz is a highly accomplished and results-driven administrative professional with a knowledge of finance, investor relations, strategy, M&A and Human Resources. In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role.

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Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

LEADERASSISTANT.COM

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She has been a communications lead and chapter lead of an employee resource group, a featured company blogger and most recently, the co-founder of the Administrative Community of Practice.

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Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

With the unique ability to walk into an unfamiliar business, quickly learn and assess how to improve the team and execute lasting changes, this is exactly what Maggie has been doing year after year throughout her career. Maggie’s versatility and strong orientation for action is unique.

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Raise your hand if you like automated phone message systems…

ProAssisting Blog

Anyway, here is a treat for you—one which we just added to our membership resource center but you can get here for free—to help avoid those recorded messages asking for information before passing you off to a real human being: GetHuman.com! Download our free white paper, "Defining Assistant Excellence". Stay in the know!

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