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Remembrance Day

Ian's Messy Desk

Remembrance Day 2 Learn about how the first Remembrance Day in Canada came to be and who initiated this holiday. You will find Books of Remembrance here, songs that were popular during war time, information on WWI and WWII and so much more on the history of war and Remembrance Day.

Holidays 100
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Now that is dedication.Executive Assistant donates kidney to her.

Laughing all the Way to Work

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. Too much information. That is pretty dedicated.

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168 Hours: Why You Should be Writing Your Holiday Letter Today

Men With Pens

If you’re like many of us, you send out an end-of-year letter with your Christmas holiday cards. This missive exists to inform friends and family of what your household has been up to, but unfortunately, this genre is known for its tedium. Think of it as an early Christmas gift – to yourself. Until then, enjoy.

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How to Analyze Your Audience

Ian's Messy Desk

You are passing on information that benefits the listener. In what kind of setting will they receive this information? Before you can start considering what you’re going to say and how you’re going to say it, you need to know who you’re talking to and why. Make it worth their while. At what time of day will you be presenting?

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A Telephone Etiquette Test

Ian's Messy Desk

What information should your voice mail message contain? Don’t sacrifice information for the sake of brevity. If you have to leave a lot of information, start by letting callers know which key to push to skip the recording. Get the information up front. How should you put someone on hold or transfer a call?

Etiquette 100
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Creativity Techniques

Ian's Messy Desk

Take time every day to absorb new knowledge and information: read, listen and watch. The point of absorbing new knowledge and information is not to churn out copies of what has already been done. Creativity leads to more creativity. Learn from the example of others. If you want to be a painter, go to museums and galleries.

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Improve Communication

Ian's Messy Desk

For many organizations, e-mail has become the preferred means of communication, both formal and informal. Your signature should include your name, job title, contact information, and company name. Users see it as a form of instant communication and therefore, doesn’t require the same care and attention that a letter might.