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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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A Day in the Life of Renée Marino, a Broadway Star-Turned-Master Communicator

Success

Outreach Marino is more excited to get on the phone than your average person. My confidence is thriving, first and foremost.” So, she records video journals on her phone to verbalize swirling thoughts. Recently, two of her colleagues came to an understanding that when one sends brisk emails, it isn’t yelling.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack. Have no fear, friend.

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How to Stand Up for Yourself

Success

She’d made a small on-the-job error, and a library trustee known for her bullying manner sent a reprimand to Fanning’s personal email address, CC’ing it to the entire board. Fanning acknowledged the error, apologized and asked that work emails be sent only to her work address. Email has pros and cons, Paterson says.

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Donald Kelly—The Sales Evangelist—Is Out to Create a Community of World-Class Sellers

Success

selling peanuts, or having a little restaurant,” he says. That person is not going to pick up the phone and make that call because they’ve already defeated themselves in their belief system,” Kelly says. For example, most sellers send emails, make phone calls or write LinkedIn messages to prospective clients.

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Master the Sales Mindset to Land Your Biggest Clients

Success

Iron-willed determination, a burning desire and the confidence in your ability to succeed in meeting the goal are also essential. This holds true for a piece of manufacturing equipment, life insurance, clothing or dessert at a restaurant, he says. Then, they defend those decisions with logic. They rationalize.”

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Reaping the Soft Benefits of Email Marketing

Small Business CEO

In my previous article, Making Money: The Economics of Email , I discussed the customer acquisition cycle and how email marketing fits nicely into that effort, acting as the grease to speed the process along. Email has direct financial benefits, but there are also a number of other benefits that are difficult to track.

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