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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Izzy discusses the power of networking, what it means to own your work, managing a team of executive assistants, and cultivating confidence. Join my email list here if you want to get an email when a new episode goes live.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack. Have no fear, friend.

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Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

Annie and I talk about burnout, boundaries, confidence, automation, and detaching your worth from your work. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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A Day in the Life of Renée Marino, a Broadway Star-Turned-Master Communicator

Success

My confidence is thriving, first and foremost.” Recently, two of her colleagues came to an understanding that when one sends brisk emails, it isn’t yelling. Rather, it’s her instinct to shoot off emails like a to-do list. She coaches him and others one-on-one as a part of a community coaching program. No one spoke….

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How to Stand Up for Yourself

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She’d made a small on-the-job error, and a library trustee known for her bullying manner sent a reprimand to Fanning’s personal email address, CC’ing it to the entire board. Fanning acknowledged the error, apologized and asked that work emails be sent only to her work address. Email has pros and cons, Paterson says.

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Ep 263: Fiona Young on AI and the Future of the EA Role

LEADERASSISTANT.COM

When not behind her laptop she’s usually found roaming Hyde Park or eating her way through London’s endless restaurant scene. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY NOVA CHIEF OF STAFF Calling all Executive Assistants: Are you looking for a way to elevate your skills or earn that promotion you’ve been eyeing?