Success

JANUARY 9, 2023

It is those who have achieved something and want to rest upon their achievements who are forever clogging things up. It was widely known in basketball coaching circles that Wooden wasn’t one to send his staff out to scout teams that were coming up on their schedule. Remember that the customer is king.

Policies 279

Policies 2011 Customer Service Confidence 279

Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Once employees have the same vision and want to help improve the experience by sharing, they become more confident and empowered to put their best foot forward when faced with unique situations.

Customer Service 40

Customer Service Training Retirement Confidence 40

Success

MARCH 16, 2022

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. I mentioned that I was confident I had fully performed the contract and was still offering to rework things to make her happy.

2014 265

2014 Confidence Budget Phones 265

Success

MARCH 15, 2022

You are confident that your knowledge and experience will help your target market. You face one important challenge, though: acquiring the customers you need to grow your business. Customer acquisition is king. You started your business because of a burning desire to strike out on your own. You’re busy.

2014 265

2014 Customer Service Calendars Confidence 265

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Customer Service 40

Customer Service Training Expenses Confidence 40

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

DECEMBER 12, 2012

What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. So what are some of the customer service “need to master” skills in order to create that exceptional experience ?

Customer Service 40

Customer Service Holidays Gifts Clothes 40

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

JANUARY 18, 2012

Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customer service.

Customer Service 40

Customer Service Gifts Suppliers AT&T 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

JANUARY 4, 2011

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph. What do you think?

Customer Service 40

Customer Service Purchasing Google Legal 40

Service Untitled

SEPTEMBER 21, 2011

The banks aren’t really losing anything because they do make it up at the end, they don’t have to spend the time and money on a foreclosure and sheriff’s sale, and they don’t have to clean or care for another distressed piece of real estate. Limiting talk time is not going to improve customer engagement.

Customer Service 40

Customer Service Phones AT&T Stress 40

Allwork

JUNE 29, 2023

By demonstrating professionalism and competence, you instill confidence in your members right from the start. Maintain regular check-ins : Follow up after the initial onboarding meeting with regular check-ins. After all, how can you expect to ramp up sales if people are unaware of your existence? According to McKinsey & Co.,

Social Media 264

Social Media 2025 Collaborate Promotion 264

The Small Business Blog

JULY 26, 2017

Convincing guests to stay at your hotel for a second or third time is up to eight times cheaper than winning a brand new customer. Recruit the best staff and build their confidence. Help and encourage your staff to be experts in the hotel’s services and customer services. Here’s how to do it….

Customer Service 102

Customer Service Confidence Gifts Email 102

Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. Follow up in your business relationships.

Customer Service 40

Customer Service Social Media Phones Confidence 40

LEADERASSISTANT.COM

AUGUST 6, 2023

Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust. Imagine building a team, becoming a trusted leader, creating new processes, driving efficiency, and growing successful businesses all in less than a year.

AT&T 77

AT&T Restaurants Customer Service Budget 77

The Small Business Blog

NOVEMBER 2, 2009

Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Howevcr, slack consumer demand remains a concern.

2009 100

2009 UPS 2007 2008 100

LEADERASSISTANT.COM

DECEMBER 3, 2023

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life.

Networking 79

Networking Restaurants Customer Service Budget 79

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years.

Restaurants 87

Restaurants Customer Service Budget Interviewing 87

The Small Business Blog

DECEMBER 14, 2009

Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2007 2008 100

Make or Break Moments

JANUARY 4, 2010

Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field. As the confidence increases a wiser, more informed and perhaps cautious consumer is now looking for ways that banks can help them save and be more effective with their hard earned dollars. Two enthusiastic thumbs up.

Customer Service 100

Customer Service 2009 2008 2010 100

Recruit CRM

SEPTEMBER 29, 2021

Your agency can put this into practice by demonstrating problem-solving and essential customer service skills and the most effective ways for communication as a recruiter. A confident recruiter will ultimately lead to improved engagement with prospective clients and candidates.

Agencies 56

Agencies Training Mentoring Confidence 56

The Small Business Blog

OCTOBER 26, 2009

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 23, 2009

Small Business World News Round-up – 209/11/24 by Stefan Töpfer on Nov 24, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. 2010 may be no better. Digg Furl Netscape Yahoo!

UPS 100

UPS 2007 2008 2009 100

LEADERASSISTANT.COM

JUNE 4, 2023

In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 93

Restaurants Travel Customer Service Stress 93

Recruit CRM

SEPTEMBER 29, 2021

Your agency can put this into practice by demonstrating problem-solving and essential customer service skills and the most effective ways for communication as a recruiter. A confident recruiter will ultimately lead to improved engagement with prospective clients and candidates.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

NOVEMBER 26, 2023

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 67

Email Management Confidence Policies 67

Worxbee

MARCH 15, 2021

For example, consider the interpersonal skills of someone in their first customer service role. They may be able to do the job, but sometimes shy with customers. On the other hand, someone with years of customer service experience is often more seasoned and confident. Consider the local talent pool.

Skills 52

Skills Customer Service Training Environment 52

The Small Business Blog

FEBRUARY 6, 2013

I went in as a start-up business, completely ignorant of what I needed to do and what I needed in general- just to gauge what support the banks could offer. It did not install much confidence. Having worked with literally 1000s of people starting up, I know that what most people want is encouragement, and lots of it.

Customer Service 100

Customer Service Confidence Training UPS 100

Make or Break Moments

FEBRUARY 8, 2010

Earlier today I posted a follow-up article on the situation – [link]. Today, however, pretty convincing evidence came out that they’ve known about the problem for some time. I’d be interested in your thoughts regarding the latest information.

Customer Service 100

Customer Service 2009 2008 2010 100

Stephanie LH Calahan

OCTOBER 19, 2011

  Up at the crack of dawn, a few car rides and two plane rides and I was at my destination.   But let me back up a minute.  I watched her get things out and put things away -- all with a flow of confidence.  Do the people in your business, you or your staff, have that kind of confidence and flow?

Confidence 100

Confidence Customer Service Travel AT&T 100

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

SEPTEMBER 14, 2010

New businesses are starting up each and every day, yet the mortality rate of small businesses is still 60%. If, however, your time is precious and you aren’t confident of your ability, outsourcing these business functions is a great option for a growing business. Make sure that your business accounts are kept up to date.

Customer Service 100

Customer Service Social Media Equipment Finance 100

Page Personnel

JULY 27, 2022

First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. Needless to say, the average salary will increase the further you can go up the career ladder. Ready for your next career step? Search for a new job here or submit your CV now.

Agencies 52

Agencies Social Media Skills Agenda 52

Page Personnel

JULY 27, 2022

First jobs for those in marketing often centre on sales or customer service, or possibly in field marketing. Needless to say, the average salary will increase the further you can go up the career ladder. Ready for your next career step? Search for a new job here or submit your CV now.

Agencies 52

Agencies Social Media Skills Agenda 52

LEADERASSISTANT.COM

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Let me tell you about ezCater with over 100,000 restaurants to choose from nationwide and 24/7 customer support.

Management 98

Management AT&T 2018 Training 98