Musings of a High-Level Executive Assistant

JUNE 5, 2019

While waiting, I’m reading articles on my phones and checking in and touching base with someone in Hawaii. 2) Later that day we also had a conference call scheduled with another vendor who wanted to earn our business. No word about being late or needing to reschedule, until we received an email 24 hours later. A good sign.

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Service Untitled

OCTOBER 11, 2011

Cross training helps make it so Zappos doesn’t have to hire as many temporary service employees. Customer service employees are divided into teams by mediums (phone, live chat, and email) and then each team is further divided into groups of about 15 or so with a team lead.

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Cubicle Customer Service Holidays AT&T 40

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Customer service must go above and beyond what the end-user might expect. We are pretty accessible via the phone or e-mail.

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Interviewing Customer Service 2010 Etiquette 40

The Small Business Blog

DECEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. OnlineOffice: Overview Get the Flash Player to see this player. Sponsors Advertise Here?

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Budget 2007 2008 2009 100

Laughing all the Way to Work

JULY 12, 2010

New South Wales Australia Time) Turning Soft Skills Into Tangible and Recognizable Skills That You Can (and Should) Bring to The Office Conference December 6/7, 2010, Gold Coast, QLD, Australia IQPC’s 8th Executive and Personal Assistant Summit is on again in 2010! EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

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2010 Interviewing Time Zones IAAP 100

The Small Business Blog

MAY 17, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I see that Stefan started a mini-series on the benefits of SaaS – the Software as a Service model. Then I had to remember to load the service pack as well. OnlineOffice: Overview Get the Flash Player to see this player. Sponsors Advertise Here?

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Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. I am copied on highly confidential information and I read emails that seem to be written in a new language – sales speak. Thank you so much for your email!

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Attire Etiquette Clothes Time Zones 40

Men With Pens

JANUARY 10, 2010

It didn’t work at all as described and I emailed him to ask “did you actually use this or are you just selling it for the affiliate income?&# Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. dave´s last blog. Get the picture? Leave a Comment!

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2010 AT&T Social Media Twitter 40

Men With Pens

MAY 9, 2010

Sometimes we’d forget to ask a question and have to send a new email to confirm a detail – that wastes time. Do you simply direct them to the link on your site or do you email the questionnaire to them? Search Engine Strategies 2010 Conference Highlights Reply Charles Cuninghame ( @textcentric ) May 12, 2010 at 8:06 am Oops!

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2010 AT&T Interviewing Email 40