Remove Company Remove Customer Service Remove Holidays Remove Social Media
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Warm thoughts for customer service during the holidays

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Promote these events via email, newsletters, or social media. Today our real estate company helped with our local television news station to raise money for the local Quantum House. Do these simple tasks again and again; not just at holiday time. It helps so many parents and their children.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Customer service continues to center on good client communication

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It can happen anytime of day, night or special holiday; the new reality is for businesses to reaffirm good client communication and show the public that we really do care. It’s not an efficient business decision to ignore the negative, and people want to know how any responsible company deals with negative complaints. Whether we.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet).

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Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. So as a seasoned shopper, I look to the companies I trust. Provide links with social media so customers can feel they are part of the community and have confidence in the store.

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Do consumers who spend more get better service?

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No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty. Take for instance the complicated world of credit cards.

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The golden rules of customer loyalty

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We must strive to deliver all that we have promised on our websites, in our flyers, and on social media. To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Use loyalty reward programs.