Service Untitled

APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

JANUARY 31, 2011

Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport. photo credit: ssoosay.

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Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

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Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Service Untitled

NOVEMBER 11, 2010

Applebee’s Restaurants plan to serve more than one million free meals to active, reserve, and veteran military service personnel across the country today in honor of Veteran’s Day. The holiday was originally named Armistice Day, but in 1954 President Dwight D. What a stellar example of customer service!

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Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Service Untitled

AUGUST 8, 2011

Customers are empowered with online resources to share opinions. It can happen anytime of day, night or special holiday; the new reality is for businesses to reaffirm good client communication and show the public that we really do care. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

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Service Untitled

DECEMBER 7, 2010

Interview the best candidates and train them well; a customer doesn’t know who has only been hired for the holiday rush. Quality sales personnel don’t shoot from the hip when a customer walks in or needs assistance. Rules of customer engagement In the 1950′s, Noel Coward coined the phrase, “The show.

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Service Untitled

NOVEMBER 19, 2010

The holiday campaigns have begun; sales all over television, billboards, and online social media. So as a seasoned shopper, I look to the companies I trust. If a company can’t figure out the difference between “affect&# and “effect&# or “wrote&# and “written,&# it doesn’t inspire my confidence.

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Service Untitled

NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. Their reports are not reflective of a company as a whole and were not based on specific policies. Their reports are not reflective of a company as a whole and were not based on specific policies. Publix offers some antibiotics for free.

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Service Untitled

NOVEMBER 26, 2012

Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. ” photo by: faith goble.

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Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Service Untitled

DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Take that time to work on customer retention.

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Service Untitled

MAY 6, 2014

As businesses pinpoint that lucrative 20% of the high volume buyers, studies also show these are the customers willing to spend more, and are extremely knowledgeable and more interested in sophisticated technology bringing them better solutions for superior service. We listen to them, and we learn.

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Service Untitled

SEPTEMBER 4, 2013

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.

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Service Untitled

MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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Service Untitled

DECEMBER 30, 2011

It seems that Continental customer service had some holiday magic this year. Possibly Related Posts: Empower employees to deliver better customer service The front line employees are often the representatives who will. Give customers what they want Southwest Airlines topped all of their rivals again in the.

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Service Untitled

DECEMBER 23, 2013

company which the Palmers posted a negative online review with Ripoff Reports.com. Perhaps you have never read the fine print in the Terms of Service when ordering merchandise, but this situation might encourage consumers to pay attention, since it is well known that litigation costs money. No extensions work.” No related posts.

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Service Untitled

MARCH 24, 2014

Amazon has promised access to their digital library also, but I haven’t read where my customer service is going to increase with the higher dues, but I’m still going to renew my subscription. And so all of that brings some ideas to promote customer loyalty in smaller businesses. In the Jacksonville, Fla.

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Service Untitled

DECEMBER 14, 2010

Cheryl’s post yesterday marked an important milestone for Service Untitled – our 1,000th post. I started Service Untitled all the way back in April 2006 (you can see the full archives here ) and since then, the blog has grown into a leading blog on customer service and the customer service experience.

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Customer Service 2006 Holidays Interviewing 40

Customers Rock!

APRIL 26, 2010

Are we putting up walls between the enterprise and its customers? Or are we putting up walls dedicated to its customers? I was in Santa Barbara and had a chance to see how one company shares their customers’ voices. Or do you aggregate your customer feedback into several large categories so the true voice is lost?

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Social Media Customer Service Phones Holidays 100

Eco-Office Gals

NOVEMBER 28, 2010

I couldn’t have asked for a better company to host my site. When researching for a host they topped the list with their 130% wind powered hosting, but I quickly discovered their customer service & uptime is top notch! Many of you know I have been with Hostgator for 3 years now. Extra Viral Discount!

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2010 Purchasing Twitter Holidays 100

Service Untitled

DECEMBER 28, 2012

From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began. Are mobile devices serving customers properly? So it came to be my family’s desired location for Christmas dinner; the dinner buffet in the Ponce de Leon Ballroom.

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Service Untitled

JULY 19, 2011

The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW. In the luxury brands, Lincoln scored at the bottom.

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Service Untitled

JULY 5, 2011

When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer. Have you ever walked into the Apple store?

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Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. The survey was based on five main categories: Quality of service. When customers have a good experience, they return and stay loyal. photo credit: hospi-table.

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Service Untitled

SEPTEMBER 10, 2009

Service Untitled The blog about customer service and the customer service experience. All we need is for senior leaders to occasionally walk through our areas, show interest in what we do, spend time understanding what we are learning from customers, and thank us for our contribution.&#

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Service Untitled

DECEMBER 16, 2010

While successful businesses have always been about price, quality, and customer service, what can an organization do to guarantee that a particular customer will keep coming back? With so much competition out there and everyone trying to outdo each other, building customer loyalty is not an easy task.

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Service Untitled

JUNE 23, 2011

For instance, customer appreciation time at Keyes Company not only includes t-shirts, mugs, and pens, but also includes affiliates like mortgage brokers, builders, movers, etc. If we don’t appreciate our customers and tell them, there’s someone else who is waiting in the wings to take our place.

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Customer Service Purchasing Holidays Promotion 40

Service Untitled

DECEMBER 30, 2010

Can you even imagine waiting all year for a great holiday weekend, and then getting stranded at an airport not just for hours, but two or three days? Some passengers complained when they finally did get through the customer service agents were rude and inconsiderate. Travelers are blaming the airlines for not being prepared.

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Service Untitled

JANUARY 7, 2014

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. 0-3 employees) and entrepreneurs spend much of their time selling, whether that’s dealing with customers, enticing partners, negotiating with sellers, or motivating employees.

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Service Untitled

DECEMBER 9, 2010

Even if the product is working right, but there is a flaw in my perception how does this affect my customer experience? Customer service has taken me through the basic steps of testing the machine, and now suggest I do another longer eight-hour descaling although none of my neighbors using the identical water supply have had the problem.

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Service Untitled

OCTOBER 11, 2011

Zappos is a company we’ve talked about a lot on Service Untitled (including an interview with the founder and CEO Tony Hsieh ), so earlier this week when I was in Las Vegas for the first time, I made sure I got a tour of the Zappos.com Headquarters in nearby Henderson, Nevada. The tour was really interesting.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

Nicole Grinnell took the idea of being a virtual assistant and turned it into a multimillion dollar company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Stephanie LH Calahan

JULY 1, 2011

Also, a large focus of what we are as a company is about family. I wanted to create a company that allowed its employees to live life with the people they love, not just work at a job so they could feed them. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there?

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Interviewing Google Docs Customer Service Networking 100

Service Untitled

JULY 7, 2011

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. Good service valued over good food? Empathica, a customer service management firm, surveyed 3,000 U.S.

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